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Mobile phone Repair
COOLSPOT MOBILE SHOP NEAR ME | MOBILE PHONE REPAIR | PHONE REPAIR SERVICE | LAPTOP | GAMING | SERVIC...
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Coolspot Mobile Shop is a business that specializes in a range of technology services and products. The company offers mobile phone repair, addressing issues with cell phones. They also provide a selection of cell phone accessories. Beyond mobile devices, the company offers computer accessories and computer repair services. Their services extend to phone repair in general, encompassing various types of phones. Additionally, the company caters to the gaming community with related services and accessories.
Overall Customer Sentiment:
Based on the provided reviews, customer sentiment towards [Business Name] is mixed, leaning towards positive overall, as indicated by the average rating of 4.4 out of 5 from 65 reviews. While a significant portion of customers express high satisfaction with repair services, particularly for complex issues and data preservation, a notable minority report negative experiences related to service quality, professionalism, and honesty.
Service Quality and Reliability:
Positive reviews frequently highlight the business's ability to successfully repair mobile phones, including challenging issues like constant restarting, and commend the technicians' expertise and efficiency. Customers appreciate the preservation of data during repairs and the reasonable time and price for services. However, negative feedback raises serious concerns about the quality of replacement parts (specifically screens), instances of damage occurring during repairs, and a perceived lack of accountability and professionalism when issues arise. There are also reports of inconsistent information regarding service availability and poor communication.
Common Themes:
Recurring positive themes include successful repairs, data preservation, and friendly/professional staff in positive interactions. Conversely, negative themes center around issues with replacement part quality, damage during repair, poor customer service, lack of honesty, and difficulty resolving problems after the initial service.
Final Assessment:
While [Business Name] demonstrates the capability to perform successful repairs and satisfy many customers, the presence of significant negative feedback regarding service quality, professionalism, and issue resolution is a concern. The business appears to excel in certain repair scenarios, but inconsistencies in service delivery and handling of complications detract from overall reliability. Potential customers should consider the mixed feedback and weigh the positive experiences against the reported negative ones when making a decision. Addressing the issues raised in negative reviews, particularly regarding quality control and customer complaint resolution, would likely improve overall customer satisfaction and solidify the business's reputation for high-quality and reliable service.
bad services and low quality of replacement + expensive
Excellent repairing and service and great customer service. Recommended for mobile phones, accessories and repairs
Extremely bad and worst customer service. Not polite, no level and no professionalism. Not honest and don’t do their job! I gave my ipad to be fixed, i paid for the original screen, i got the worst one in the market, and plus they even made my ipad worse! First time i gave it to them, they gave me back an ipad with bug air bubles on the screen, and saying they can not do anything.
After arguing with them, they decided to work on it because the knew from the beginning the body was bent. All other shops they know how to fix back case of the ipad except them... I stayed 3 hrs with them to give me a screen doesn’t work at all. After returning it second time, I have been asked to leave it and they would call me in 2hrs. 5hrs later no call, I was the one calling, and They were not answering my phone calls. Don’t go to them, not honest at all these people
Good experience, pleased keep you're service. They fix my iPhone 12max, taken reasonable time and reasonable price Thank you
Google pixcel Mobile fixers in dubai. I checked many shops they are saying not available. But i found in this store a good service with good quality ☺️ Thank you firos, YOU ARE A GOOD TECHNICIAN 👍👍👍
I am so satisfied. I got trouble in my iPhone (keep restarting) and i visited more than three stores, every technician says that they cannot fix without loosing my all information inside the phone. After that one of my friend suggested me this shop , so I go there and they fix my phone in a day without deleting any of my data. I am so glad you guys are save my life. Well experienced technicians also friendly and professional sales team.
I called to ask about the phone service and they confirmed it can be done. I drove 45 mins only to be told it cannot be done and that they’re sorry for my troubles. It’s a waste of time to service your phone here. Not sure what the positive reviews are about.
I give my phone to this guy to fix it he makes it worse,I'm really upset about it
He spoiled the speaker and also not fix the issue still he charged me and not will to explain anything please if you want repair your phone find better place
I had an excellent experience at this mobile repair shop! My iPhone X had a cracked screen and some software issues. The staff was incredibly professional and knowledgeable. They fixed my phone quickly, and it’s now working perfectly. The prices were reasonable, and the service was top-notch. Highly recommend this place for any phone repairs!
The most unprofessional and unreliable company ever!
A few months ago I did a huge mistake and went to that company to change only the cracked back screen of my iPhone 12 Pro. When I came back to pick up my phone I was informed that they had to change also the main screen which they accidentally damaged while replacing the back screen! They assured me that they replaced it with the original screen (what a joke!) and I won't have any issues with it.
And yes everything was fine while I've been at the store but from the second day I've got touching issues with a screen, sometimes apps were opening by themselves, from time to time the phone was making random calls and I was not able to control it until I lock it or reload the phone. It was a total disaster, I wasn't able to use my phone normally and a week later I came back to the store but while I was there the phone was working normally so they reduced to do anything with it.
Then I went on vacation where my phone almost stopped working, the top part of the screen wasn’t working completely and a few days later the screen became half-black. No need to say that my vacation was almost destroyed coz I couldn’t use my phone properly. When I came back to that store they started blaming me that I dropped my phone and that's why it's not working, they're literally trying to make you a fool and not ready to take any responsibility for their unprofessional mistakes. The only solution they offered me is to pay another 540aed for changing their screen which wasn’t working properly right from the beginning...so basically they wanted me to pay for their own faults...How funny is that?
These guys simply have no clue in what they are doing with expensive devices, they’re not professionals and not honest with their customers. When I went to another store I was told that the screen is certainly not original plus they did a very messy work inside the phone (missing stickers on the battery, glue all over the phone, missing screws etc) that's why everything was shaking inside the phone and obviously, it couldn’t be working normally after such a horrible job.
Apart from that, they don't even have a trading license placed anywhere in the store so I had to wait for another 30 minutes for their manager to come and show me a screenshot of the license from his phone. I had more than enough useless conversations with them and I will definitely stand for my consumer rights in the authority.
Better stay away from that place if you don’t want to waste your nerves, time, money and equipment there.