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Mobile phone Repair
Bright Solution Mobile Repairing & Computer Laptop Repairing shop | iPhone & MacBook Repairing
Category: Computer Repair
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Bright Solution Mobile Repairing & Computer Laptop Repairing shop is a comprehensive repair service provider. The company offers expert repair services for mobile phones, including iPhones, and computers, including MacBooks. They also function as a cell phone accessory store and a cell phone store, providing a range of related products. Additionally, the company offers computer repair services, operates as a computer store, and provides phone repair services. Their services extend to printer ink refills and printer repair services. As a general repair service, they also function as a used computer store, offering a variety of solutions for electronic device needs.
Overall Customer Sentiment:
Based on the provided reviews, Bright Solutions appears to have a mixed customer sentiment. While the overall average rating of 4.7 out of 5 from 322 reviews suggests a generally positive perception, the detailed feedback highlights significant inconsistencies in service quality and customer experience. A notable portion of the detailed reviews express strong dissatisfaction, particularly concerning complex repairs and communication.
Service Quality:
Positive feedback frequently mentions fast and reliable service, successful repairs on previously "written off" devices, and good value for money. Customers appreciate the politeness of the staff and regular updates during some repair processes. However, a significant weakness identified is the handling of more complex issues, particularly with gaming laptops. Several negative reviews detail instances of technicians lacking the necessary expertise, causing further damage to devices, misdiagnosing problems, and exhibiting poor technical practices. Issues with communication regarding repair reasons and delays are also reported.
Common Themes:
Recurring positive themes include successful basic repairs and perceived affordability. Conversely, consistent negative themes revolve around a lack of expertise for complex or high-end devices, poor communication regarding delays and technical issues, instances of alleged overcharging or attempted scams, and damage caused during the repair process. The discrepancy between the high average rating and the detailed negative feedback suggests that while many customers may have positive experiences with simpler services, those requiring more specialized knowledge or encountering complications face significant challenges.
Final Assessment:
Bright Solutions appears to be a suitable option for basic mobile phone and computer repairs, where customers have reported positive outcomes and good value. However, for complex issues, particularly with gaming laptops or high-end devices, the detailed reviews raise serious concerns about technical proficiency and the risk of further damage. Potential customers should exercise caution and consider the nature of their repair needs before choosing this service. The business may benefit from addressing the reported inconsistencies in technical expertise and improving communication protocols to ensure a more reliable and positive experience for all customers.
A really good electronic repair shop. They were quick and gave me regular updates about my laptop. The people in the shop were polite and nice too. The only thing slightly negative was their lack of communication as to why my laptop crashed. Otherwise really efficient and reasonably priced shop!
Fast, reliable and budget friendly. Highly recommended š
Good work.. Hp laptop hdd issue.. Resolved within 3 days..This is my second time.. Previously given a dell laptop which fell down and was almost written off.. They repaired it just like a brand new one.. Highly recommended
I took an appointment so that the technician could check my internet connection. At the beginning he said next day, i called him morning then he said he going to come after 4:30pm , i stayed home waiting for him till 8:00. After that he said that he cannot make it today so I have to wait till Monday. poor management makes me without internet for two days
Most of the other reviews on this page appear to be paid and fake.
I recently visited this computer repair shop with what I thought would be a simple issue in my MSI GE63VR laptop, but my experience was far from satisfactory. While they might handle basic repairs, I would not recommend this place for gaming laptops or more complex issues.
The technician seemed unfamiliar with the proper "prying tools" needed to open a gaming laptop, especially one with a clip-secured body. While attempting to repair a burned power IC, he ended up damaging several other components, including four non-functional keyboard keys, a broken HDMI port, DisplayPort, and a graphics card that no longer works. On top of that, the laptop no longer charges the battery and can only run on AC power. The technician also lost screws and tried to take shortcuts in front of me, even forcing a longer screw into the motherboard, which created a hole but still didnāt fix the issue. I mean seriously?
To make matters worse, they did a poor job of applying thermal paste, which clearly shows their lack of experience with gaming laptops. My laptop stayed with them for about 3-4 days, during which I had to call 2-3 times a day just to get updates on their progress. At that point, I decided to give up and asked them to return the laptop to me, as I was concerned they would cause even more damage. It honestly felt like the technician was still in an internship phase, using my laptop as a practice machine to learn how things work.
Iāve had this laptop for seven years with no issues, and it only stopped working during regular use. While I accept that the power ICs may have been faulty, the technician's carelessness caused further damageāparticularly to the keyboard and graphics card, which could have been avoided with more experience.
I strongly recommend seeking repair services elsewhere, such as Al Ain Center, where you can expect more professional handling, especially for valuable devices. This shop owner aka "Arbab" tried to rob me by quoting me 450 AED for replacing a few ICs (which likely costs 50 AED or less) and caused more damage without acknowledging it. The shop owner clearly has little knowledge of gaming laptops and quoted prices based on appearances, making the entire experience frustrating and costly.
If you have a new, high-end gaming laptop, I strongly recommend avoiding repairs at Bright Solutions, or be prepared to take full responsibility for any potential risks.
Most of the other reviews on this page appear to be paid and fake. I recently visited this computer repair shop with what I thought would be a simple issue in my MSI GE63VR laptop, but my experience was far from satisfactory. While they might handle basic repairs, I would not recommend this place for gaming laptops or more complex issues. The technician seemed unfamiliar with the proper "prying tools" needed to open a gaming laptop, especially one with a clip-secured body. While attempting to repair a burned power IC, he ended up damaging several other components, including four non-functional keyboard keys, a broken HDMI port, DisplayPort, and a graphics card that no longer works. On top of that, the laptop no longer charges the battery and can only run on AC power. The technician also lost screws and tried to take shortcuts in front of me, even forcing a longer screw into the motherboard, which created a hole but still didnāt fix the issue. I mean seriously? To make matters worse, they did a poor job of applying thermal paste, which clearly shows their lack of experience with gaming laptops. My laptop stayed with them for about 3-4 days, during which I had to call 2-3 times a day just to get updates on their progress. At that point, I decided to give up and asked them to return the laptop to me, as I was concerned they would cause even more damage. It honestly felt like the technician was still in an internship phase, using my laptop as a practice machine to learn how things work. Iāve had this laptop for seven years with no issues, and it only stopped working during regular use. While I accept that the power ICs may have been faulty, the technician's carelessness caused further damageāparticularly to the keyboard and graphics card, which could have been avoided with more experience. I strongly recommend seeking repair services elsewhere, such as Al Ain Center, where you can expect more professional handling, especially for valuable devices. This shop owner aka "Arbab" tried to rob me by quoting me 450 AED for replacing a few ICs (which likely costs 50 AED or less) and caused more damage without acknowledging it. The shop owner clearly has little knowledge of gaming laptops and quoted prices based on appearances, making the entire experience frustrating and costly. If you have a new, high-end gaming laptop, I strongly recommend avoiding repairs at Bright Solutions, or be prepared to take full responsibility for any potential risks.
Price quite high..i would understand Higher price for higher quality but here thats not the case ...really hoping that they would get competition in the area..
Take so much time to fix a simple problem, communication skills in the team is poor, they dont finish the service in time as they promised.
The worst
Since you asked for an explanation. Here's everything messed up about this shop:
1. They sold me a computer that can't be charged , i only came to find out when i took it home and tried to use it without charger ... So i was basically scammed
2.They lack knowledge about most computer functions and basics. For example they told me that my hard drive is hhd when it's clearly SSD and can be seen on it .
3. when i returned the laptop to be fixed at latter time , instead of addressing the issue about battery , They told me that my hard drive wasn't working and that it needs to be changed just to scam me for more money. .. I took the laptop to another shop and they clarified the issue
Use their service at your own risk, they will
A. Scam you
B. Overcharge you
C. Misdiognose the issue with your device and give you the worst suggestions
Very good and kind service, as well as great pricesšš¼šš¼