Big Elephant

Alfred,Yohnas and Gasper done a good job
Thanks.

Big Elephant offers a top-notch service but is surprisingly not expensive. Among all the other companies we've booked to help us eradicate the rodents in our office, only this company hit the nail on the head. Some would only put pesticides that would last for days. But Big Elephant did an outstanding job by inspecting the area first and evaluating the rodent's first point of entry before coming up with a proper resolution. Now we are very grateful that our office is rodent-free. We all need a trusted company that does not only go after the client's pocket but their happiness/satisfaction. I definitely recommend Big Elephant for their superb service. The customer service especially Vanessa is very attentive and accommodating, even if the service is done they'd take an initiative to check on you. No wonder they'll soon be top-of-the-line.

Had a pretty sad experience with the company.

Pros:
- The whole team is extremely polite and, for the most part, very articulate.
- They're also very punctual at arriving at your place.
Both of those points above are shining brightest before you make the payment.
- They also understand the importance of being careful with sensitive materials in most cases so nothing was damaged or heavily stained.

Cons:
I needed them to do proper finishing of certain areas at my apartment. That would include probably 75-85 square meters of re-painting, a few minor spots on the floor requiring cosmetic grouting and an installation of two access panels. During the initial (paid) inspection, the team was making notes, but nothing was properly measured so the report was quite vague. The plan was to start with a small room and its bathroom to see how things go. The quotation for this part was about 30% higher than at any of their competitors, but I was willing to try seeing the professional communication. During the inspection I specifically asked to give me realistic time frames, in the quotation it was 1 day for everything.

In the meantime we've been discussing the remaining apartment with the manager. The price was still much higher than anywhere else, but one day the material cost, due to some "internal system error" jumped by 2 times (AED4k turned into almost 9k, again, mostly for basic painting). I asked to provide the breakdown of the materials, but after 2.5 weeks of constant follow ups, the answer was a solid no due to the internal policies.

As for the work itself, the team arrived on site with the wrong paint and they had to use one can that I had instead (the company suggested to deduct this price from the quotation though, but it's still a question whether it will be deducted at it's real price or including the premium based on the policies above). The work ended up being 3 full working days instead of 1 with an additional day leading into the weekend lost due to the team not informing the management that they still haven't finished so they were sent to another site. I had to quality control everything myself, finding various issues along the way, including one wall being completely forgotten and upon discovery hastily categorized as "out of scope" which is pretty baffling for this price range or advertised approach. In the end I was left with mediocre results: bulking paint in the corners, dried drips, unfinished grouting, stains that I had to clean myself, very questionable finishing in sensitive areas.

The company suggested discussing the issue with the higher manager which I appreciate (again, not without a few follow ups from my end). It was a great conversation which ended with:
- them admitting that they are indeed on the higher end price wise and also won't be disclosing any information regarding the material cost, but reassuring me that there's nothing shady about it. I was given an option to buy the materials myself, but the company refused to inform me regarding the quantity of materials due to the same policy which makes this proposition completely pointless.
- zero explanation as to why the work took 3 times longer and how it can be improved in the future. Later the same week, I got the message stating that everything is done in the most optimal way, therefore if I'm not satisfied, I should consider going to another company.
- a promise to send a "team, more experienced in painting" to fix all the issues. It's been 1.5 weeks of me following up regarding when this could potentially happen, but all I see is "let me check the team's schedule".

Basically: weird policies, high prices, mediocre quality and my favourite "it's easier to find the new client than trying to make amends with the old one, so let's just bail on them" behavior. A basic task now turned into weeks of meaningless chatting with no chances of being resolved. Extremely sad.

Highly recommend, Wonderful and proffesional team Right from my first call, Ms. Vanessa was very responsive and patient to whatsapp messages in working hours. On field team experience with Bronson, Kent, Noy and Cris was also great. The did their job perfectly, 10/10

Never again

Punctual, professional, not messy they cover and clean after. Chris and Kent did a good job, smiling, kind, polite. Great service We were not using the AC much in the past couple of months and when I was turning on I was feeling like a humid smell, today after they cleaned it there is no smell.

They are late at work will come late un professional.

Very professional company! the team did the job very quickly, the whole procedure leaves a lot of dust all around but the team of 4 staff (Cris, Bronzon, Kent and Allan) left all very clean. Plus they provide pictures of before/after, just brilliant! Highly recommend

Yes they did great work really loved it! The staff was really cooperative and understood what we needed and did accordingly. Would recommend anyone for professional Maintanance services!! Really appreciate Miss Vanessa for taking a feedback!