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Bicycle Repair
Beyond the Bike - Abu Dhabi
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Beyond the Bike is a bicycle store that offers a range of services for cycling enthusiasts. The company offers bicycle sales, providing a selection of bikes for various needs and skill levels. In addition to sales, the company offers bicycle repair and maintenance services, ensuring bikes are in optimal condition for riding. They also offer bike fitting services to help riders achieve a comfortable and efficient riding position. Furthermore, the company offers cycling accessories and apparel, providing customers with the gear they need for their rides.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.4 out of 5 across 29 reviews. Many customers express satisfaction with the staff's friendliness, knowledge, and helpfulness, particularly highlighting individuals like Ricky and Orly. Repeat business and strong recommendations further underscore positive experiences. However, a minority of reviews indicate significant negative experiences related to staff attitude and service execution, leading to lost business and disappointment.
Service Quality:
The reviews suggest a mixed picture regarding service quality. Strengths include providing assistance with purchases, offering a variety of products and brands, and demonstrating expertise in areas like cycling shoes and cleats. The positive reviews emphasize affordable and high-quality service for bike maintenance. Conversely, weaknesses are evident in instances where basic services like tire inflation were not provided, promised maintenance was not completed properly, and inquiries went unanswered. Negative interactions with staff regarding helpfulness and attitude also detract from the perceived service quality.
Common Themes:
Recurring positive themes include the helpfulness and knowledge of specific staff members, a good selection of products, and positive experiences with bike purchases. Negative themes center around inconsistent service execution, issues with staff attitude (perceived as condescending or rude in some cases), and a lack of responsiveness to inquiries.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service, as evidenced by the strong average rating and numerous positive reviews highlighting knowledgeable and friendly staff and successful transactions. However, the presence of critical negative reviews, though fewer in number, indicates inconsistencies in service delivery and customer interaction that require attention. While many customers have excellent experiences, the business needs to address the issues raised regarding staff training, service completion, and responsiveness to ensure a consistently positive experience for all customers and maintain its reputation for reliability.
Called for an inquiry but I haven't received any response at all.
Five stars isn't enough for the incredible service and expertise at this bike repair shop. From the moment I walked in, I was greeted with a warm welcome and a genuine enthusiasm for all things cycling. The staff here are not only incredibly knowledgeable, but also truly passionate about what they do.
Great shop with many products and awesome deals. I spent a lot of time at Beyond the Bike and Ricky was incredibly kind and helpful. He assisted me with my new cycling shoes and taught me a lot about cleats. I look forward to my next shopping spree.
I visited your store today.
You have lost my business.
Please train your staff to be welcoming and helpful instead of being condescending, arrogant and rude.
I came to your store expecting to leave with a bicycle for my son (his first bike).
Instead i left regretting having ever walked in.
I've just come back yet again. This time to buy my fifth bike for the family from these guys. Great prices on solid bikes. What is more, the team are excellent. Ricky, Orly, Sarah are always smiling and happy to see you, share updates on local races and ride groups etc. and Ryan and Allen do a great job behind the scenes, servicing and building the bikes. I highly recommend them if you have a big and active family in need of a bike or bikes!! Thanks team
It's really unfathomable that they weren't able to pump up my tires. Guess what, the shop next door were amazing. It's the small things, guys. I detagli fanno la differenza.
Nice guys, but I left 2 bikes for level 2 Maintenace, and unfortunately in both the promised services wasn’t made properly.
Very disappointed at all.
Special thanks to Ricky and Orly for helping me purchase my first bike and giving me the best service for my bike both affordable and high quality
The staff was so friendly and had good knowledge of the bikes:)There were many different kinds of brands and products as well. I enjoyed checking all specs of bikes which I’m considering to buy:)
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