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Auto Repair
AUTOTRUST MULTI-BRAND CAR SERVICE CENTRE- SHARJAH
Category: Auto Repair
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AUTOTRUST MULTI-BRAND CAR SERVICE CENTRE - SHARJAH is a business that offers a comprehensive range of automotive services. The company offers car repair and maintenance services, addressing various mechanical and electrical issues. They also function as a car battery store, providing replacements and related services. For aesthetic enhancements, the company offers car detailing services, car wash facilities, vehicle wrapping services, and window tinting services.
Overall Customer Sentiment:
Based on a large volume of reviews (968 total) with an average rating of 4.1 out of 5, the overall customer sentiment towards Auto Trust appears to be generally positive. However, a significant minority of reviews express strong dissatisfaction, indicating a polarized customer experience.
Service Quality and Reliability:
Positive reviews frequently highlight efficient and high-quality service, with specific mentions of quick turnaround times and effective repairs. The staff, particularly front desk and technical personnel, are often praised for their helpfulness and expertise. Conversely, negative reviews raise serious concerns about the quality of repairs, with customers reporting recurring issues, new problems arising after service, and significant financial expenditure without resolution. There are also accusations of deception and systematic issues with the repair process.
Common Themes:
Recurring positive themes include helpful and supportive staff, efficient service, and successful repairs, sometimes facilitated through insurance. Negative themes prominently feature issues with repair quality, the emergence of new problems post-service, excessive costs, and poor communication regarding repair status and reports. Delays in service and unfulfilled promises are also noted in negative feedback.
Final Assessment:
While Auto Trust appears to provide satisfactory service for a majority of customers, as reflected in the high average rating, the presence of numerous highly critical reviews cannot be ignored. These negative experiences, particularly those detailing significant repair issues and lack of resolution, suggest potential inconsistencies in service quality and customer handling. Prospective customers should consider the possibility of both positive and negative outcomes based on the available feedback. The business demonstrates strengths in customer interaction and efficient service when successful, but needs to address the significant concerns raised regarding repair quality, transparency, and issue resolution to ensure consistent high-quality and reliable service for all customers.
5-Star Review for Auto Trust: Exceptional Service and Peace of Mind! I recently had my car repaired at Auto Trust through my insurance, and I cannot recommend them enough! From start to finish, the entire experience was seamless, professional, and stress-free. The team at Auto Trust was incredibly knowledgeable and transparent throughout the process. They kept me informed every step of the way, explaining the repairs needed and ensuring I understood the work being done. Their communication was top-notch, and I never felt left in the dark. What really stood out to me was their customer service. The staff was friendly, approachable, and genuinely cared about making the experience as smooth as possible. They handled all the insurance paperwork, which saved me so much time and hassle. If youβre looking for a trustworthy, reliable, and skilled car repair company, Auto Trust is the place to go. Iβm so grateful for their excellent service and highly recommend them to anyone in need of auto repairs. Thank you, Auto Trust, for giving me peace of mind and getting me back on the road safely!
Auto DON'T Trust This is a company and a workshop that destroys people's cars, and a company that systematically and carefully deceives and scams. I took my car to have the driver's side sunroof replaced. I was informed that upon inspection, minor issues were discovered that needed to be replaced. A large amount was paid. Upon receipt the next day, the car stopped in traffic on Al Wahda Street in Sharjah after a sudden jolt. Upon returning it, I was informed that the spark plugs and spark plug base would be replaced, and I also paid a large amountagain. A day later, a loud noise was made in the car, and when the air conditioning was turned off, it went away. There was a significant imbalance in the car, as well as the sound of friction, vibrations, and wheel sway. Upon returning it, they also requested a large repair list. I paid nearly 8,000 dirhams, and now they are asking for 5,500 dirhams. This is not my car. All of its parts have been replaced for another car. In order to return it again and pay additional amounts, I sent WhatsApp messages and emails requesting a repair report to submit to the court, but no response or interest was received. It hasn't been sent for nearly a month.
Highly advised and recommended... great and quick service ... everyone is trying to help and support ... from Riya at the front desk till Reem and Kareem and Abdul Mannaan ... my car got fixed in 3 days with top quality ... special thanks to Reem for recommending the best repair option to save me cost and time.
Very very bad service and take a money without fixing a problem and rly rly I never see this kind of people
Worst garage ever. At first they promised to finish the car report for my insurance in 15 days, then 15 days pass by, they asked me to wait for 1 week, then after that, another 3 days, after this all promises, 25 days is gone and nothing happened and my car remain untouched,. after 25 days they ask again to wait for another one week, but im done, i can no longer trust this people. i canceled my car from this garage. Very unprofessional people. they just lie and keep u waiting for nothing. i hope i can give this garage a zero star. they will just keep u frustrated. Not recommend at all, trust me. don't trust auto trust. ππππππππππππππππππ