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Auto Repair
AutoPro - 7019
Category: Auto Repair
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AutoPro - 7019, is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto air conditioning service, auto electrical service, and auto spring shop services. They also provide brake shop services, car battery sales, and general car repair and maintenance. For convenience, AutoPro offers oil change services and operates as a tire shop. Additionally, the company provides chauffeur services. More information about their services can be found on their website, https://www.autopro.ae/.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 114 reviews, customer sentiment appears largely positive. Many customers express satisfaction with the speed, professionalism, and quality of service received, particularly highlighting the efficiency of mobile units and the expertise of specific technicians. However, a significant minority of reviews indicate serious issues and negative experiences, leading to a polarized view among customers.
Service Quality and Reliability:
The business demonstrates strengths in routine services such as tire changes, brake replacements, and oil changes, often praised for promptness and technical competence. The mobile service unit is a notable positive, providing quick assistance for emergencies. However, reliability is inconsistent. Several reviews detail instances of poor workmanship, including damaged parts, forgotten steps in repairs, and misdiagnosis of issues. These negative experiences raise concerns about the consistency of service quality and the competence of some staff members.
Common Themes:
Positive themes include efficient service delivery, particularly for standard maintenance and emergency tire issues, and the professionalism of certain technicians. Negative themes revolve around instances of damage to vehicles during service, apparent lack of technical knowledge in some cases, and poor communication regarding parts availability or necessary repairs. The contrast between highly positive and severely negative experiences is a recurring pattern.
Final Assessment:
While AutoPro appears capable of delivering high-quality and reliable service for many customers and standard procedures, the presence of multiple reviews detailing significant errors and negative outcomes is concerning. The business excels in certain areas, but the inconsistency in service quality and the potential for damaging mistakes suggest that reliability is not uniform across all services or technicians. Potential customers should be aware of both the positive track record and the reported instances of poor service when making their decision.
A. A. A. STAY AWAY FROM THIS GARAGE. THEY ARE DANGEROUS. They have no clue of what they are doing. They broke parts of my car whilst it was down for service of a wheel. I am totally disappointed with this horrible service. What is happening here is unreal... Unbelievable. Please stay away
Don’t recommend ,after the guy check the AC and its working i just double check for the summer ,he told me there is no gas you need to recharge the AC i said no its okay i will do it later and suddenly the Ac work with normal hot air
Excellent team & super quick response by Autopro 7019. I ran a flat tyre at 11:30PM and autopro mobile unit team reached my location within 20 minutes, changed all 4 tyres and done the tyre balancing within 30 minutes. Perfect job and exceptional service by Mr. Ranjith & Mr. Ratheesh. Highly recommended. Worth every penny!
Had the pleasure to meet Mohamed Kamil and Shafeer from Autopro team today who were very courteous and helpful in changing all the 4 tires of my car at my residence. Their service is very prompt and the team are technically sound and gives good advice ..good job and all the best to Mohamed Kamil and Shafeer
I came here for wheel alignment and two guys mechanics of this auto pro they are saying oil leakage and refuse to do the alignment when I check wiht another mechanic oil leakage is nothing to with alignment request enoc to hire fit candidates
I'm so sad. It's very disappointing. I swear I tried for three weeks to tint my car. 1- The people were not professional. 2- It's not working. He told me my car needs three materials. Why? They are out of stock.
Jose, Shamir, & Sanjay were excellent & professional & did an amazing job! Highly recommend!
Technician mr ,fahad did an excellent service I experienced site 7019, after tyre changing free tyre rotation service I did,the free service staff dealing verry prowed feeling for me.
Thanks Jose and the team for the wonderful service. I went to replace my brakes pads, brake fluid flushing, spark plugs and fan belt replacement and they did a fast and reliable service. I've been a regular for years and i will keep coming back.
Went to change tyres.
They broke a bolt.
They told me we don't have a spare one, come back tomorrow and I went back home with one bolt missing.
Came back the day after, they put another bolt, but they had to remove the clamp of the brake to remove the broken bolt and put a new one.
They installed the tyre but they forgot to put back the clamp.
When I was driving home they called me and told me to come back for another check.
Then they put back the clamp.
Incompetent garage
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