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Auto Repair
AutoFix Multibrand Car Service Center - Abu Dhabi
Category: Auto Repair
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AutoFix Multibrand Car Service Center in Abu Dhabi is a comprehensive automotive service provider. The company offers expert car repair and maintenance services for a wide range of vehicle makes and models, addressing mechanical issues and ensuring optimal performance. Their auto body shop provides skilled repairs for accident damage, dents, and scratches, restoring vehicles to their original condition. Additionally, AutoFix offers professional car detailing services, including interior and exterior cleaning, polishing, and protection, to enhance the vehicle's appearance and preserve its value.
Overall Customer Sentiment:
Based on the provided reviews, the overall customer sentiment appears mixed, leaning towards positive but with significant negative experiences reported. While the average rating of 4.4 out of 5 across 198 reviews suggests a generally favorable perception, a subset of detailed reviews highlights serious concerns regarding service quality, communication, and pricing.
Service Quality and Common Themes:
Positive feedback frequently commends the professionalism, knowledge, and friendliness of the service advisors, particularly mentioning Mr. Arun for his quality service, clear communication, and customer satisfaction focus. Customers appreciate the timely completion of work and proper guidance provided. The auto body repair services, specifically addressing minor damage, receive positive mentions for being handled efficiently from start to finish.
Conversely, negative reviews raise significant issues. Overcharging, recurring problems after service, and the return of vehicles with new defects are major points of dissatisfaction. Communication is cited as a weakness, with delays in responses reported. The detailing service, in particular, receives strong criticism for poor quality work, suggesting it may be outsourced to subpar third parties. Lack of quality control and accountability are also highlighted as areas needing improvement, with instances of incomplete service despite full payment and loss of personal belongings reported.
Final Assessment:
AutoFix Multibrand Car Service Center demonstrates strengths in certain areas, particularly in general car repair and maintenance, with positive interactions with service staff being a recurring theme. However, the business faces significant challenges in consistency of service quality, especially concerning detailing and potentially complex repairs. The reported issues with overcharging, recurring problems, and communication breakdowns are serious concerns that detract from the overall customer experience. While many customers appear satisfied, the negative feedback suggests that the business may not consistently deliver high-quality and reliable service across all its offerings. Potential customers should consider the mixed reviews and exercise caution, particularly for detailing services.
Don't try here waste service.i have photos after washing car still sand and chips are inside and outside also to dirty better go 25 aed wash better than auto fix.and they charge me 250 aed.for 10 k oil change and washing
Don't use them for Detailing work!
I came across thier ad on social media and was impressed with car detailng they had to offer, which looked like a premium service for a premium price.
Unfortunately it was far from that. The good, bad and the ugly.
The Ugly - the car was returned in a worse state then given, they had sprayed the engine bay with greasy chemicals and it was literally soaking, worse still not even clean. Same with the interior, not even vacuumed properly, body polish panels missing and polish residue literally everywhere on the car.
The Bad - The work is done by a third party and they used probably the cheapest third party to maximise thier Profit....ADNOC car wash would have been better.
The Good - When informed of the issues to the manager James, he went out of his way to rectify, he agreed their was lack of quality control from his team who should have checked over the work before collecting from the third party.
I normally would not have paid for this work as I now need to take it to a professional detailer to fix the issues however I didn't want them to think I did this to get out of paying.
My advise, they should stick to repairs and leave the detailing to professionals!
Highly recommended. VERY honest and super satisfied to their works. Thank you ARUN & Mr. JAMES. ⭐️⭐️⭐️⭐️⭐️
Horrible experience. Sent my car for service, got overcharged almost 4,000 AED. The item failed within 1 month of their service. Nevertheless, my car was returned to me with a faulty door that did not exist at the time of the service.
Also, good luck trying to communicate. They take days at a time to answer and are very slow.
Never using their services again.
I recently visited AutoFix Multibrand Car Service Center - Abu Dhabi for Painting works , and I had a fantastic experience. The Service Advisor (Mr. Arun) was professional, knowledgeable, and very friendly. They explained everything clearly and provided a fair estimate before starting any work. I highly recommend AutoFix Multibrand Car Service Center - Abu Dhabi to anyone looking for reliable and honest car repairs. I’ll definitely be returning for future maintenance!
I sent the car for a simple service and after 2 months and 16,000 AED I received it back worst than ever
I had to take it again to a reliable service station to identify that car was even dangerous to drive
Moreover I lost my sunglasses and regardless the proven fotos that I delivered with glass inside no one knew what happened
Very bad and painful r experience
Recently my car miner accident I did service in the auto fix garage auto fit garage mr.Arun representative he given a quality service and you treat the customer satisfaction. The quality of work and what customer says you did all the repair and vehicle was given as per the schedule date and is giving proper guidance this was I feel in the out of it service is a good Devan munirathinam
This place is a farce in the name of customer care and servicing. I have paid full payment for a service but have been running pillar to post to complete the service. No help, no follow up. They have zero respect for commitment and accountability.
Top-of-the-line services. They took care of my car minor damage from start to finish. Special mention to Arun, who works extra miles to accommodate all my queries and needs for my car. Highly recommended auto service center.
Very efficent prompt response and updates on my car and special thanks to Mr.Arun for taking care of my car, i will 100% recommend to my colleagues and friends