Atdoorstep

Churchill Tower - Al Amal St - Business Bay - Dubai

A
Business Listing

Air Conditioning Repair

Air Conditioning Repair Refrigerator Repair

Atdoorstep

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About Atdoorstep

Atdoorstep, operating under the business name Atdoorstep, is a repair service business. The company offers a wide range of services including appliance repair, plumbing services, electrical services, and handyman services. They provide solutions for issues with washing machines, refrigerators, air conditioners, and other household appliances. Their plumbing services cover leaks, blockages, and installations. Electrical services include wiring, lighting, and power issues. Additionally, they offer general handyman services for various home repair and maintenance needs.

AI Generated Sentiment, based on recent reviews:

Based on the provided reviews and the overall rating of 4.3 out of 5 from 564 reviews, the customer sentiment towards this repair service business appears largely positive, though with notable exceptions.
Customer Sentiment:
The majority of reviews express satisfaction with the service, highlighting professionalism, skill, punctuality, and effective communication. Customers appreciate the attention to detail, fair pricing, and the ability to handle a range of repair tasks, from minor fixes to more complex projects like bespoke cabinetry. The convenience of services like free pickup and drop-off is also positively mentioned. However, a significant minority of reviews detail highly negative experiences, citing issues with dishonesty, unprofessionalism, delays, and unresolved problems.
Service Quality:
Strengths in service quality include effective repairs for various items like laptops, ceilings, and doors, often completed to a high standard. The ability to adapt and find budget-friendly solutions is also a positive aspect. Conversely, weaknesses are evident in instances of alleged deception regarding necessary repairs, poor communication about delays and pricing, and failure to resolve issues even after multiple attempts. Concerns about the handling of customer property and lack of accountability for mistakes are also raised.
Common Themes:
Recurring positive themes include skilled technicians, good communication (in positive instances), and efficient work. Negative themes frequently mentioned are lack of professionalism, dishonesty, significant delays, and unresolved technical issues. The disparity in experiences suggests inconsistency in service delivery or potentially different teams/specialists providing varying levels of quality.
Final Assessment:
While the overall rating and a substantial number of positive reviews indicate that the business successfully delivers high-quality and reliable service for many customers, the presence of strongly negative reviews detailing serious issues with professionalism, honesty, and service effectiveness cannot be ignored. Potential customers should be aware of the possibility of encountering significant problems, despite the generally favorable feedback. The business appears to have areas requiring significant improvement to ensure consistent service quality and address customer complaints effectively.

Amenities
Gender-neutral toilets On-site services Wheelchair-accessible car park Wheelchair-accessible entrance
Map
Overall Google Reviews
4.3 (564 reviews)
Review 1 of 10
A
4.3 (564 reviews)
Member since
May, 05 2025
Location
Churchill Tower - Al Amal St - Business Bay - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 09:00 AM - 10:30 PM
Tuesday 09:00 AM - 10:30 PM
Wednesday 08:00 AM - 10:30 PM
Thursday 09:00 AM - 10:30 PM
Friday 09:00 AM - 10:30 PM
Saturday 09:00 AM - 10:30 PM
Services
Repair service
Contact Seller
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