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Auto Repair
Apex Trading Company WLL
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Apex Trading Company WLL, , is a comprehensive supplier catering to various industries. The company offers a wide range of products and services, including being a hardware store, construction material wholesaler, and electrical equipment supplier. They also function as a garden building supplier, material handling equipment supplier, and packaging supply store. Furthermore, the company provides plumbing supplies, pneumatic tools, and operates as a stationery wholesaler and tool wholesaler, offering a diverse selection of tools and related equipment.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 517 reviews. However, a significant portion of the provided reviews express negative experiences, particularly concerning customer service and after-sales support.
Service Quality:
While the business is praised for its wide variety of products and helpful on-floor staff in some instances, recurring issues with customer management, responsiveness, and warranty handling are evident. Specific concerns include unhelpful management, lack of attention from staff, and difficulties with repairs and exchanges under warranty. The presence of old stock is also noted as a potential weakness.
Common Themes:
The most prominent themes emerging from the reviews are the extensive product range and the inconsistency in customer service quality. Positive interactions with some staff members are contrasted with negative experiences related to management attitude, lack of staff attentiveness, and poor after-sales support, particularly regarding warranty claims and repairs.
Final Assessment:
Based on the available data, the business offers a comprehensive selection of hardware and related supplies. While the average rating suggests a generally positive customer base, the detailed reviews highlight significant areas for improvement in customer service, particularly in staff responsiveness, management attitude, and the handling of warranty and repair issues. Addressing these inconsistencies in service delivery is crucial for enhancing overall customer satisfaction and reinforcing the perception of high-quality and reliable service.
After sales service is the worst. First when you take any faulty machine to them which under warranty they will take 30 min to find the phone number of manufacturer or the dealer. Then it will take them another 10 to verify that the phone number is correct. After all that, they took the machine and returned it the same as it was without fixing the problem.
Dear sirs, good day! this is Lude come from China factory. We were established in 2002 and have rich manufacturing experience. Our main products are hand pallet truck and stacker.
Good hardware safety cleaning all small and big tools and parts shop at this place nice
Have everything mostly, but old stocks, you have to be really selective. Most items are old stock. They don't response to your messages either!
I dealt with on-floor staff at APEX most are very good and helpful EXCEPT for the manager/shift supervisor “Imran”. He has an attitude and doesn’t take customers concerns seriously. I will never deal with such an individual again.
I dealt with on-floor staff at APEX most are very good and helpful EXCEPT for the manager/shift supervisor “Imran”. He has an attitude and doesn’t take customers concerns seriously. I will never deal with such an individual again.
I would be glad to give no star rating for poor customer management. Shop is big with lot of hardware items and having zero customer relations. I took a hand shower branded one and while taking, it was told to have 3 years warranty and I specifically asked whether it covers any damage to hose and handle of health faucet. They confirmed yes. Later in 2 months, push lever/handle for health faucet got damaged and they are not ready to take it exchange it. What kind of other damage it can happen for a health faucet. Worst customer service at front desk. I was a usual customer. Now I won't recommend anyone
This place offers a wide variety of tools, equipment and other items in different categories like electrical, mechanical, plumbing, power tools, carpentry tools, paints, etc. from local and international brands. They are also offering delivery service upon request. They have a huge collection of of tools for different purposes in different categories.
Today I came for the first time. We had given a welding machine and it has not been repaired yet. I met Mr. Habib and he was very helpful. He also showed me two good flashlights which I liked and bought them too. Mr. Habib is a very good person.
Worst shop to visit huge but they don’t need customer I waited 10 min no one came to attend all staff are thinking other will attend 5 staff standing but no one interested in attending customer