Car Lab Auto Repairs

Musaffah sanayya - M10 - Abu Dhabi

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Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

Car Lab Auto Repairs

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About Car Lab Auto Repairs

Car Lab Auto Repairs is a business specializing in comprehensive automotive services. The company offers a wide range of solutions for vehicle owners, including general car repair and maintenance services to keep vehicles running smoothly. They provide expert auto air conditioning service to ensure comfortable driving in all conditions. For cosmetic repairs, the company offers auto dent removal service and professional auto painting. Mechanical issues are addressed through their auto radiator repair service and general auto repair shop services. They also cater to specific needs with electric motor repair shop services and operate as a full-service mechanic business.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 270 reviews, customer sentiment towards CarLab appears largely positive. While a small number of highly negative reviews exist, the vast majority of customers report positive experiences, indicating a generally high level of satisfaction.
Service Quality and Strengths:
Recurring positive themes highlight CarLab's professionalism, efficiency, and the quality of their workmanship. Many customers commend the staff for being courteous, knowledgeable, and keeping them informed throughout the service process. Specific strengths mentioned include effective problem diagnosis and repair, competitive pricing, and exceeding customer expectations. The ability to handle complex repairs, such as hydraulic systems and off-road vehicle components (though this is contradicted in negative reviews), is also noted positively. Several reviews specifically praise individual staff members for their exceptional service and expertise.
Weaknesses and Areas for Improvement:
Conversely, a significant weakness identified in the negative reviews is a perceived lack of technical knowledge among some technicians and supervisors, leading to incorrect diagnoses and unnecessary part replacements. Concerns about inflated pricing for parts and labor are also raised. Instances of poor workmanship resulting in further damage to vehicles and a lack of accountability or rude behavior from staff when issues arise are serious points of criticism.
Common Themes:
The reviews reveal a dichotomy in customer experience. While many appreciate the professionalism and quality, a smaller but vocal group expresses significant dissatisfaction with technical competence, pricing transparency, and customer service when problems occur. The issue of accurate diagnosis and appropriate repair seems to be a key differentiator between positive and negative experiences.
Final Assessment:
Considering the high average rating and the volume of positive feedback, CarLab appears to deliver high-quality and reliable service for a significant portion of its clientele. Their strengths lie in professional staff, efficient service, and generally good workmanship. However, the negative reviews highlight critical areas for improvement, particularly regarding technical expertise across all staff, pricing transparency, and handling customer complaints or issues that arise post-service. While the majority of customers seem satisfied, addressing the inconsistencies in technical knowledge and ensuring fair and transparent pricing would likely enhance the overall customer experience and mitigate the negative feedback.

Amenities
Credit cards Debit cards NFC mobile payments Oil change On-site services Wheelchair-accessible car park Wheelchair-accessible entrance
Map
Overall Google Reviews
4.6 (270 reviews)
Review 1 of 10
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4.6 (270 reviews)
Member since
May, 05 2025
Location
Musaffah sanayya - M10 - Abu Dhabi, Abu Dhabi, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 02:00 PM - 07:00 PM
Monday 08:00 AM - 01:00 PM
Tuesday 02:00 PM - 07:00 PM
Tuesday 08:00 AM - 01:00 PM
Wednesday 02:00 PM - 07:00 PM
Wednesday 08:00 AM - 01:00 PM
Thursday 02:00 PM - 07:00 PM
Thursday 08:00 AM - 01:00 PM
Saturday 02:00 PM - 07:00 PM
Saturday 08:00 AM - 01:00 PM
Sunday 02:00 PM - 07:00 PM
Sunday 08:00 AM - 01:00 PM
Services
Auto air conditioning service
Auto dent removal service
Auto painting
Auto radiator repair service
Auto repair shop
Car repair and maintenance ser...
Electric motor repair shop
Mechanic
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