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Auto Repair
Car Lab Auto Repairs
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Car Lab Auto Repairs is a business specializing in comprehensive automotive services. The company offers a wide range of solutions for vehicle owners, including general car repair and maintenance services to keep vehicles running smoothly. They provide expert auto air conditioning service to ensure comfortable driving in all conditions. For cosmetic repairs, the company offers auto dent removal service and professional auto painting. Mechanical issues are addressed through their auto radiator repair service and general auto repair shop services. They also cater to specific needs with electric motor repair shop services and operate as a full-service mechanic business.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 270 reviews, customer sentiment towards CarLab appears largely positive. While a small number of highly negative reviews exist, the vast majority of customers report positive experiences, indicating a generally high level of satisfaction.
Service Quality and Strengths:
Recurring positive themes highlight CarLab's professionalism, efficiency, and the quality of their workmanship. Many customers commend the staff for being courteous, knowledgeable, and keeping them informed throughout the service process. Specific strengths mentioned include effective problem diagnosis and repair, competitive pricing, and exceeding customer expectations. The ability to handle complex repairs, such as hydraulic systems and off-road vehicle components (though this is contradicted in negative reviews), is also noted positively. Several reviews specifically praise individual staff members for their exceptional service and expertise.
Weaknesses and Areas for Improvement:
Conversely, a significant weakness identified in the negative reviews is a perceived lack of technical knowledge among some technicians and supervisors, leading to incorrect diagnoses and unnecessary part replacements. Concerns about inflated pricing for parts and labor are also raised. Instances of poor workmanship resulting in further damage to vehicles and a lack of accountability or rude behavior from staff when issues arise are serious points of criticism.
Common Themes:
The reviews reveal a dichotomy in customer experience. While many appreciate the professionalism and quality, a smaller but vocal group expresses significant dissatisfaction with technical competence, pricing transparency, and customer service when problems occur. The issue of accurate diagnosis and appropriate repair seems to be a key differentiator between positive and negative experiences.
Final Assessment:
Considering the high average rating and the volume of positive feedback, CarLab appears to deliver high-quality and reliable service for a significant portion of its clientele. Their strengths lie in professional staff, efficient service, and generally good workmanship. However, the negative reviews highlight critical areas for improvement, particularly regarding technical expertise across all staff, pricing transparency, and handling customer complaints or issues that arise post-service. While the majority of customers seem satisfied, addressing the inconsistencies in technical knowledge and ensuring fair and transparent pricing would likely enhance the overall customer experience and mitigate the negative feedback.
Be careful with this workshop if you don't know anything about cars even if you're already a loyal customer. They don't value that especially the manager Ameen. Their only concern is how to get the most money from you.
Make sure you know the real price of the spare parts they are suggesting or else they will charge you 3x the normal price.
Like the new engine oil cooler & thermostat that they said my car needs AGAIN even though they just replaced it 3 MONTHS AGO ONLY (this just shows the quality of their work). They can't also provide you with the receipts from the parts dealer where they got the parts.
Their labor charge is not cheap also. So.. better think twice or 10x before having these people lay a hand on your car or you'll have a major burn in your pocket.
Efficient, SWIFT, Honest and Reliable! Leave your car at this workshop for a worry free experience! I speak as a client of 3 years using their service 🤝🤝 Thank you so much Amin and the team at carlab, your service is truly outstanding and I appreciate your assistance to ensure the quality of your service and work is always maintained. The team are honest, trustworthy and take their work seriously! Im so grateful for their swift response as it was 2 days to national holiday and they did their best to support and got everything confirmed on the same day the car was sent to workshop. Despite all the ordeal we had to faced after a reckless driver crashed our bumper, your team made everything right again for us without stress. Everything was flawless from consulting, sourcing and executing. Thank you Riyas for contacting me asap and made the arrangements to pick up my car from home and thank you Safir for keeping me updated on all the details, rushing out the quotation (with reasonable price) 2 days before the long holiday and ordering all the parts before the national holiday. I really appreciate the daily update of the progress of my car. You really did a good job assuring me. May god bless your team and keep up the great work!
I have been servicing and repairing my car at Car Lab for the past year, and I couldn’t be more satisfied with the experience. The team is professional, efficient, and truly cares about their customers. A special thank you to Satish, Ameen and shahid for their exceptional service and expertise. They always go the extra mile to ensure my car is in top condition, providing honest advice and high-quality work. Their professionalism, attention to detail, and commitment to customer satisfaction are truly commendable. If you’re looking for a reliable and trustworthy workshop, I highly recommend Car Lab.
I recently visited CarLab for my car’s routine maintenance, and I was thoroughly impressed by the exceptional service I received. Staffs were courteous, professionals, and kept me informed throughout the process. Workmanship were top notch, they identified a problem and fixed it which could have caused problems down the road. And guided me, to how to maintain the vehicle which has to be appreciated. The prices were competitive and quality of work exceeded my expectations.. I'm extremely satisfied with CarLab and would highly recommend them to anyone seeking reliable, honest, and professional car maintenance services. They've earned my trust, and I'll definitely be returning for future services!
I repaired and serviced my car for huge amount. Within 3 days my car engine and system completely dead due to poor workmanship. I replaced my cooling system as per their advice and the cost was totally not acceptable and eventhough I agreed for the amount which was 3 times higher than initial estimated repair cost. Due to poor workmanship and un reliable technicians they did poor work which resulted in damaging my entire car which resulted in loosing my engine. When went for follow up was having rude behaviour which damaged the morality of entire business and shop reputation. So whoever likes to take care of their car better stay away from Carlab.Happy Motoring.
One of the worst service centers in Musaffah.
First, their technicians and supervisors lack proper knowledge. Instead of diagnosing the issue correctly, they simply suggest replacing the entire device as a solution.
Secondly, I took my FJ Cruiser to them, and the mechanics had no idea how the FJ’s off-road system works. They ended up changing parts that were completely unnecessary, making the situation worse.
On top of that, their service prices are much higher compared to other shops. This review is based on two bad experiences, so I strongly recommend choosing a well-reviewed service center instead.
One of the worst service centers in Musaffah. First, their technicians and supervisors lack proper knowledge. Instead of diagnosing the issue correctly, they simply suggest replacing the entire device as a solution. Secondly, I took my FJ Cruiser to them, and the mechanics had no idea how the FJ’s off-road system works. They ended up changing parts that were completely unnecessary, making the situation worse. On top of that, their service prices are much higher compared to other shops. This review is based on two bad experiences, so I strongly recommend choosing a well-reviewed service center instead.
One of the worst workshops I have experienced in my life! Irresponsible, non technical and rude behavior staff! Not recommended, staff play blame game when asked for answer! Pathetic service….
Professional repair shop, they did excellent job to repair the hydraulic wing for my 2009 911 Turbo, headlight restoration and excellent Car polish with reasonable price.
Very bad experience, spent 7000 dirham for coolant leakage repair but problem not resolved, further their technician mixed water in engine while working and then whole engine got scrapped for Audi Q7