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Computer Repair
Al Mubdie Tech
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Al Mubdie Tech is a computer wholesaler, consultant, hardware manufacturer, repair service, and software store. The company offers a wide range of services including the sale of new and used computers, computer parts, and software. They also provide computer repair and maintenance services, as well as IT consulting and support. Al Mubdie Tech caters to both individual and business customers, offering customized solutions to meet their specific needs.
Customer Sentiment:
Overall customer sentiment appears to be largely positive, as indicated by the high average rating of 4.8 out of 5 across 129 reviews. A significant portion of the provided reviews express satisfaction with product quality, value, and service. However, a notable minority of reviews highlight significant negative experiences, primarily related to product defects and post-sales support issues.
Service Quality:
Positive feedback frequently mentions clear transactions, good discounts, and attentive service, particularly from a named individual. Customers appreciate the condition of purchased items and the willingness to address issues, including exchanges. Conversely, negative feedback strongly criticizes the quality of used products, citing issues with components like batteries and screens shortly after purchase. Concerns are also raised about responsiveness to post-sale problems and the perceived lack of product testing before sale.
Common Themes:
Recurring positive themes include good value for money, reliable products (especially for specific types like touchscreen laptops), and positive interactions with staff. The primary negative themes revolve around the quality and reliability of used equipment, the presence of defects, and difficulties in resolving issues after the sale.
Final Assessment:
Based on the available data, the business appears to generally deliver high-quality and reliable service for a majority of its customers, as evidenced by the high average rating and numerous positive reviews. Strengths lie in competitive pricing, a good selection of products, and positive customer interactions during the purchase process. However, the business faces significant challenges with the quality control of used items and the handling of post-sale issues for customers who encounter problems. While many customers have positive experiences, the negative feedback highlights a potential inconsistency in product quality and customer support, which could impact overall reliability for a segment of the customer base.
"Iโve had a very disappointing experience with this product. Within the first month, the speaker stopped working, and by the second month, I encountered software issues. I expected better quality and reliability.
"Iโve had a very disappointing experience with this product. Within the first month, the speaker stopped working, and by the second month, I encountered software issues. I expected better quality and reliability.
Excellent, The transaction are very clear with good discount. And they will give you peace of mind even you don't see the device. But overall I recommend Al Mubdie Tech.
Iam 100% satisfied. I buy a laptop but unfortunately later some issues come after I inform him so he happily exchange the laptop and delivered to me at my door. I will also recommend to all of friends to buy from them
Since 2021, Iโve been using Al Mubdie Tech for purchasing touchscreen laptops with detachable keyboards. The products have been excellent and reliable. Mr. Saad has been very attentive to my inquiries, and every product heโs provided has met my expectations without any issues
This seller is scam fraud he sold me laptop for 850 aed and he told me everything is good in laptop when I check laptop I found the battery dead not staying even 30 minutes and screen have bubbles so I returned to him and i payed for battery replacement 160 aed and he fix screen and when I get the laptop I found another problem the button power on can't be on without charger and i contact him does not reply. Avoid this seller he sell his products bringing from outside country witheout even test them direct sell to customers any issues you found in laptop they will not reply to you be careful to avoid same what's happened to me. Unhappy customer pass from here ๐
Very bad seller ๐
Very bad seller!! Be careful better to buy new rather than buying used from this seller the laptop I bought full of problems ๐๐ข
We have brought 15 laptops from this shop and those are in very good condition and prices are also reasonable.