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Auto Repair
Al Masaood TBA
Category: Auto Repair
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Al Masaood TBA is a business that offers a range of automotive services. The company offers tire shop services, including tire sales, fitting, balancing, and alignment. Additionally, the company offers oil change services, providing routine maintenance to keep vehicles running smoothly. Their services cater to various vehicle types and aim to provide comprehensive care for customers' automotive needs.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 68 reviews, customer sentiment appears largely positive. Many customers express satisfaction with the service quality, particularly highlighting the professionalism and helpfulness of the staff. However, a notable minority of reviews indicate significant negative experiences related to pricing, service efficiency, and issue resolution.
Service Quality:
Positive feedback frequently mentions efficient and rapid service, proficiency of the crew, and attention to detail, especially concerning tire services, oil changes, and wheel alignment. Specific individuals, such as Zakariya, are repeatedly praised for their exceptional support and customer service. This suggests a strong core service delivery in key areas. Conversely, negative reviews point to issues with service accuracy (e.g., overgassing A/C), prolonged waiting times, and a perceived lack of transparency or willingness to resolve problems when they arise.
Common Themes:
A recurring positive theme is the exceptional service provided by specific staff members, indicating strong individual performance within the team. The range of services offered (tires, oil changes, alignment) is also positively noted. Negative themes primarily revolve around pricing concerns, perceived attempts to upsell unnecessary services, and difficulties in resolving issues or obtaining satisfactory explanations from management. Inaccurate information regarding operating hours is also mentioned as a point of frustration.
Final Assessment:
Al Masaood TBA Services appears to deliver high-quality and reliable service for a significant portion of its customer base, as evidenced by the high average rating and numerous positive comments. The business demonstrates strengths in core service areas and boasts commendable individual staff performance. However, the presence of critical reviews highlighting issues with pricing transparency, service efficiency, and problem resolution indicates areas for improvement. While the majority of customers seem satisfied, addressing the concerns raised in negative feedback is crucial for ensuring consistent service quality and maintaining customer trust. Overall, the business shows promise but should focus on standardizing service delivery and enhancing customer issue resolution processes.
A special thanks to Zakariya for his phenomenal support and service! Very humble and cooperative person. Thanks Al Masaood
Avoid this place like the plague
Overgassed the a/c in my car so I left with it being like a sauna, to be told it would take a while for the gas to filter through.
Half hour later I drive back and they find the compressor switched off because it was Overgassed.
I asked to speak to the manager and he was 'a bit busy' and told the nice cashier guy to 'find a solution'.
Making a mistake is cool, what happens after is what service is/isnt.
FRAUDSTERS!!
Date: 25 Jan 2024
Literally tried selling me Bridgestone 2023 (245/60 R18) for 1140/- after claiming they're official distributors of bridgestone.
I asked about Fazaa he applied 40% discount and the price became 735/- for 1 tyre. Made a google search, called the first one (Stop & Go Dubai) to ask about the same tyre, and the price was already 770/- 😂
Charged me 60dhs for tyre swapping (idk if it's good price or not, seemed reasonable to me)
great service, ,specially tyres, oils and batteries , straight track roadforce balancing , wheal alignment ...highly recommended .
Great service. I changed tires for my Nissan 370z, everyone was very helpful, especially Mr. Zakaria. Highly recommended to people seeking professional services. Thank you
I wanted to extend my special thanks for the exceptional service provided by Mr. Zakaria and his team, professionalism, attention to details, and dedication to customer satisfaction truly stand out. My car is running smoothly, and I couldn't be happier with the experience delivered. I will definitely recommend FIRST STOP by Al Masaood TBA services to others.
My review here is about my experience yesterday in Bridgestone, I went there and told the employee to check the wheels balancing. After his checking he used cheep way and forece me to change the 4 tyres by 1596 AED !.
I told him this is over my budget and usually I'm paying 1000.
He said you have china tyres sure it will be cheep.
I asked him either to make more discount or provide another type with less price he said this is after discouny 30% because the priginal price 590 AED !!! and we don't have another type.
I asked him to return back my car because i'm not satisfied with this service he said he can't !!
I don't want to have original tyres for my old car (Honda Civic 2009) which i will sell it soon, and i have the right to choose what i need !
very slow team- wasted 2 hours of my time and my son time for this service
very cheep way to force me
Any way i told him that i will not come back there for sure
One of the worst experiences I ever had I replaced 4 tires and I payed for the alignment then after waiting for almost 3 hours. When I took my car to test the new tires the steering wheel was vibrating so I took it back then I waited for 1 hour then they told me its done. Unfortunately the same issue was not fixed and now no one is supporting AVOID!!
The best service ever, the crew, shows proficiency, rapid service, and hospitality.
Wrong informations for the timing .. i went on Friday 8PM and it was totally closed. Try to correct the timing
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