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Auto Repair
Al Jedar Trading
Category: Auto Repair
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Category: Mobile phone Repair
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Al Jedar Trading is a business specializing in building materials and construction supplies. The company offers a wide range of products including various building materials, construction equipment, and construction machinery. They also function as a wholesaler for construction materials and provide steelwork design services. Additionally, the company offers tools for construction and related trades.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.5 out of 5 from 58 reviews, the overall customer sentiment appears to be largely positive. While a small number of negative reviews exist, the majority of feedback, as indicated by the high average rating, suggests a favorable customer experience.
Service Quality:
Positive feedback highlights "very nice staff," "best served," and "kind and warm client relationship," indicating strong interpersonal service skills in many instances. Product quality is also mentioned positively ("good product"). However, a significant weakness identified is poor customer service in some cases, including lack of product knowledge among front office staff, inefficient invoicing processes leading to long wait times, and perceived high prices and poor material quality in isolated instances.
Common Themes:
Recurring positive themes include helpful and friendly staff, particularly mentioning staff from the Philippines, and a good variety of stock, especially for marble and granite related products. The primary negative theme revolves around inconsistent customer service quality, specifically regarding staff knowledge, efficiency, and pricing/material quality concerns in a limited number of cases.
Final Assessment:
Considering the high average rating and the balance of positive and negative feedback, the business generally appears to deliver a high-quality and reliable service. The positive aspects, such as good staff interactions and product variety, seem to outweigh the negative experiences for the majority of customers. However, addressing the inconsistencies in customer service, particularly regarding staff training and process efficiency, would likely further enhance the overall customer experience and potentially mitigate the negative feedback received. The business demonstrates strengths in product range and customer relationships in many interactions, but attention to operational efficiency and staff knowledge across all touchpoints is recommended.
Deals in Marble and Granite Accessories, wholesale and retail with the best price. The more important is their kind and warm client relationship.
For all marble Water proof solutions tools equipment place for all Stones and marble..........
One of the worst shopping experiences I have ever met. Poor customer service, bad quality of materials and high prices. Even the front office sales doesn’t know their products and failed to explain things very worst and poor customer service skills and taking very long process for the invoicing. You need to wait for 1 hr to buy 10 dirham item. Pls be aware of these kind of cheaters
Variety of stocks and the staff from Philippines are the best than the new ones
Very nice staff best served and good product
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