Al Ihthiyati Auto Spare Parts Co LLC

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About Al Ihthiyati Auto Spare Parts Co LLC

Al Ihthiyati Auto Spare Parts Co LLC is an auto parts store offering a wide range of services. The company offers a comprehensive selection of spare parts for various vehicle makes and models. Their inventory includes essential components such as engine parts, brakes, suspension systems, electrical parts, and body panels. In addition to selling parts, the company offers expert advice to help customers find the right components for their vehicles. They also provide services like part sourcing for hard-to-find items and potentially installation assistance or recommendations for service centers. The company aims to be a one-stop shop for all automotive spare part needs, catering to both individual car owners and repair shops.

AI Generated Sentiment, based on recent reviews:

Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.3 out of 5 from 82 reviews. However, a small subset of reviews expresses significant dissatisfaction, suggesting a polarized customer experience.
Service Quality:
The business is frequently praised for the availability of a wide range of spare parts, particularly for heavy vehicles and trucks, including various brands and essential items like oil and batteries. The staff is described as cooperative and knowledgeable, especially regarding specific truck brands. Conversely, some negative feedback highlights issues with responsiveness, specifically citing a lack of reply via WhatsApp, and slow service. There are also strong negative comments regarding staff attitude and overall service quality in a few instances.
Common Themes:
Recurring positive themes include the extensive inventory of heavy vehicle and truck parts, the business's long-standing reputation and experience (over 30 years), and the availability of multiple branches. The knowledgeability of sales staff is also a positive point. Negative themes primarily revolve around communication issues (unanswered messages) and perceived poor service or staff behavior in isolated cases.
Final Assessment:
Based on the available data, the business appears to be a reputable and well-established provider of heavy vehicle and truck spare parts with a strong inventory and knowledgeable staff. The high average rating suggests a generally positive customer experience for the majority. However, the negative feedback, though limited in volume, points to potential inconsistencies in service delivery, particularly concerning communication responsiveness and occasional issues with staff interaction. While the business demonstrates strengths in product availability and expertise, addressing the reported communication and service inconsistencies could further enhance overall customer satisfaction and solidify its reputation for reliable service.

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