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Auto Repair
Ajmal Mukhtar Garage
Category: Auto Repair
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Ajmal Mukhtar Garage, operating under the business name AM Garages, is a comprehensive automotive service provider. The company offers a wide range of services including tire shop services, air conditioning repair, brake repair, general car repair and maintenance, oil changes, transmission services, and wheel alignment. AM Garages aims to be a one-stop shop for various vehicle needs, providing specialized expertise in each of these areas to ensure vehicles are running smoothly and safely.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the higher average rating (4.1 out of 5) across a larger sample size (170 reviews). However, the provided sample of reviews highlights significant negative experiences alongside positive ones.
Service Quality:
Positive feedback frequently mentions effective repair work, timely service (in some cases), and helpful initial interactions. Conversely, negative reviews raise serious concerns about the quality of repairs (bumper not fitting), transparency in pricing, and the recommendation of unnecessary services.
Common Themes:
Recurring positive themes include friendly staff and effective problem-solving. Negative themes consistently revolve around issues with pricing transparency, perceived overcharging, unprofessional behavior from staff (including the owner), poor communication (unanswered calls, inaccurate timelines), and a lack of resolution for some repair issues. The negative reviews also suggest a potential vulnerability for customers with limited car knowledge.
Final Assessment:
While the overall average rating suggests a generally positive customer experience for the majority, the detailed negative reviews provided indicate significant inconsistencies in service delivery and customer interaction. Strengths appear to lie in the technical ability to fix certain issues and initial customer engagement. However, weaknesses in pricing practices, communication, and professional conduct, particularly from leadership, are concerning and detract from the overall reliability and quality of service for a notable segment of customers. Potential customers should be aware of these reported inconsistencies.
Amazing fix work. I have a Nissan kicks and it suddenly stopped on the road. These people told me what to do at the moment then came and arranged a pick of my vehicle and fixed it IN 2 DAYS. I am very impressed with thier work.
Excellent customer service. Despite a very heavy workload, the owner went out of his way at very short notice, to try and help, we were kept fully informed at each stage We have nothing but praise for the outstanding and exceptional customer care and would most highly recommend this garage.Thank you
Extremely bad experience, they don’t respond to the phone calls, given not real timing, over priced, very long wait and finally didn’t fix my car I have it shipped to another garage
Extremely bad mannered person. I would not recommend anyone to go here. I just asked for alignment report for my car after alignment and he started arguing on this. He was misbehaving he dont have any manners how to deal customers
I would not recommend it
Very unprofessional stuff
After this review the OWNER called me not to apologize NO he called to threat me, he said he will take it into the end !!
WOW
It is one of the best car repair garages I have dealt with. It is characterized by honesty and integrity. I advise everyone to deal with them. For your information, they provide a car pick-up service from the customer's home.
They are all staff members are very friendly and respectful I visited twice repairing my car Nissan rogue but unfortunately they not fit well my car bumper two times they try but they charged 100 Aed 😁anyway they are so nice with their customers I will definitely recommend them
They take advantage of costumers with lack of car knowledge, recommending unnecessary services and charging high prices. When we asked questions, the guy at the counter was saying he is the owner became angry and frustrated, displaying unprofessional behavior. I wouldn't recommend this place to anyone, especially if you’re not familiar with cars.
They take advantage of costumers with lack of car knowledge, recommending unnecessary services and charging high prices. When we asked questions, the guy at the counter was saying he is the owner became angry and frustrated, displaying unprofessional behavior. I wouldn't recommend this place to anyone, especially if you’re not familiar with cars.
Very worst experience. Never recommend anyone to come here. They say one charge at first and ask double the time of that once they finish their repair. Unfortunately you don't have any other options then.
One of the most frustrating repair I ever had.
Totally disappointed.
I would like to give -5 star for this garage.
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