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Bicycle Repair
Airwerks Cycles
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Airwerks Cycles is a bicycle store that offers a range of services to cycling enthusiasts. The company offers bicycle sales, stocking a variety of bikes for different disciplines and skill levels. They also provide expert repair and maintenance services, ensuring bikes are in optimal condition for safe and enjoyable riding. Additionally, Airwerks Cycles offers custom bike builds, allowing customers to create personalized bicycles tailored to their specific needs and preferences. The company also provides fitting services to ensure proper bike setup for comfort and performance.
Customer Sentiment:
The overall customer sentiment towards Airwerks Cycles is overwhelmingly positive, as reflected in the high average rating of 4.8 out of 5 from 105 reviews. A significant majority of customers express high satisfaction with the service received.
Service Quality:
Reviews consistently highlight the exceptional quality of service provided. Customers frequently commend the staff for their professionalism, skill, and willingness to go "above and beyond." Specific mentions include thorough explanations of repairs, personalized attention, and efficient service delivery. The team, including named individuals like Alex, Arnold, and Patrick, are praised for their expertise and customer-centric approach.
Common Themes:
Recurring positive themes include the team's knowledge and skill in bicycle repair and service, the wide selection of bikes and accessories, and the welcoming and helpful demeanor of the staff. The shop is frequently recommended for various cycling needs, from routine maintenance to complex repairs and customizations. However, a small number of reviews deviate significantly, focusing on negative experiences related to a separate coffee service and perceived lack of interest from staff in a sales interaction. These negative reviews appear to be outliers and do not reflect the general sentiment regarding the core bicycle services.
Final Assessment:
Based on the provided reviews and overall high rating, Airwerks Cycles demonstrates a strong track record of delivering high-quality and reliable bicycle store services. The consistent positive feedback regarding staff expertise, service quality, and customer care indicates a business that effectively meets the needs of its cycling clientele. While isolated negative experiences exist, they do not appear to represent the typical customer interaction with the core bicycle service offerings. The business is highly recommended by a large proportion of its customers.
Amazing service and amazing customer care… did my fitting, customization and bike service here… super happy with the outcome .. The manager and his mechanics, Arnold, Patrick team are super professional and quite skillful.. highly recommended for sure 👍🏼
Drove a long way to spend some good money on many things I need but I could clearly see they weren’t interested.. so I left.. not worth the time spent to get there..
Good
Great cycle shop with a great selection of bikes, accessories and excellent service team. No better bike shop in the UAE for your Road, Gravel and MTBs.
I cannot express enough how grateful I am for the exceptional service I always receive at Airwerks Cycles! From the moment I walk through the door, I'm greeted with a warm smile and a genuine enthusiasm for cycling that truly sets this shop apart. Alex and his team consistently goes above and beyond to take care of both me and my bike. Whether I need a quick tune-up, packing & advise for my next adventure or a more complex repair, they always take the time to explain the process, ensuring I know exactly what to expect. I totally recommend this bike shop that has been the spa to go for my bikes since 2019.
I visited after my friend praised the orange black iced americano. The server Argie Suva was very rude and could not serve us with a greeting or a cheer which is a bad start for me and my friends anywhere we go.
The size of the coffee is literally 100ml with ice for 19aed. It’s a rip off. It’s half orange juice half expresso and a big cube of Ice.
We walked in and walked out. Suva was happy to give us his name when we said we would be giving a low review. Good luck Suva and management.
I went to Airwerks Cycles on my biketrip from Paris to Katmandou. After 11,000 km my gravel bike definitively needed a nice service before heading to Oman, India and Nepal. All the staff is super nice and very skillful. I would strongly recommend you to go see them if you ever cycle through Dubaï. Thanks guys for everything 💪🏼
I've been visiting airwerks since 2021 Great team, very helpful and timely. A range of bikes and accessories along with bike service. Professionals, to say the least. A shout out to Alex, the manager who personalize every visit and makes sure he goes beyond to meet your expectations
The food is nice, the place is really hot, and the milkshake is awful.
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