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Auto Repair
ADNOC Service Station | Al Jafiliya (532)
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ADNOC Service Station | Al Jafiliya (532) is a business that offers a range of services to its customers. The company offers gas station services, providing fuel for vehicles. Additionally, the company offers a bakery, a coffee shop, and a convenience store, providing food and beverage options as well as everyday necessities. For vehicle maintenance, the company offers car wash services, oil change services, pressure washing services, and a tire shop.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 3.9 out of 5 from 198 reviews. While some customers express satisfaction with specific services, others highlight significant areas for improvement, particularly concerning service quality and efficiency.
Service Quality:
Analysis of the provided reviews reveals inconsistencies in service quality across different offerings. The coffee shop receives positive feedback for specific drinks, but also faces strong criticism regarding drink preparation and quality. The car wash and oil change services are cited for slow service and inability to accommodate customers within stated operating hours, impacting the perception of reliability. While the station design and fuel filling process are viewed positively, the placement of the air filling station is noted as inconvenient.
Common Themes:
Recurring themes include issues with service speed and efficiency, particularly in the car wash and oil change departments. Inconsistent quality, specifically within the coffee shop, is another prominent concern. While staff friendliness is mentioned positively, there is a suggestion for further training to enhance overall service delivery.
Final Assessment:
Based on the available data, the business demonstrates potential with positive aspects such as station design and friendly staff. However, significant weaknesses in service speed, consistency, and adherence to operating hours detract from the overall customer experience. To consistently deliver high-quality and reliable service, the business should focus on improving efficiency in key service areas, ensuring consistent product quality, and potentially providing additional staff training to address service delivery gaps. The current performance suggests areas requiring focused attention to align with customer expectations for a high-quality and reliable service provider.
Extremely disappointing quality of drinks. I ordered a pistachio frappe on two different dates thinking maybe the second day would be better. But the person does not know how to make it at all. The ice was crushed till it became water and was not a frappe at all. The same day i went to a different adnoc and ordered the same frappe and it was crushy with ice and strong flavor. But this location made it from water. Twice. Pls fix the quality as this is not a drink worth 25 aed if its made from water
I have Got good Barista Coffee. Ordered Latte. Highly recommend
It is relatively considered as a new petrol station in Dubai since Adnoc stations has opened only recently . The design of the station is nice and wide . Except for the air filling as it is located in front of the supermarkets and the parking always busy . The team is extremely friendly but they need little bit some training . Each side can take up to three cars at the same time very efficient to fill the car .
Poor customer service , arrived at 22:10 , the Lube service man said he cannot change the oil , as oil service closes by 23:00. Not able to avail the National Day offer.
Very slow service in the vacuum bay. We chose the auto wash to finish faster, but it took at least 45 minutes per vehicle. The wait was very long.
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