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Auto Repair
ADNOC Service Station | Al Essa (580)
Category: Auto Repair
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ADNOC Service Station | Al Essa (580) is a business that provides a range of services to its customers. The company offers a gas station for refueling vehicles, an ATM for cash withdrawals, and a convenience store for everyday essentials. For those looking for a quick bite or refreshment, the company offers a bakery, coffee shop, deli, and pastry shop. Additionally, the company provides an oil change service for vehicle maintenance.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.3 out of 5 across 189 reviews. This suggests a general level of satisfaction among a significant portion of the customer base.
Service Quality:
While the average rating is favorable, specific reviews highlight inconsistencies in service quality. Positive feedback acknowledges helpful and cooperative staff, particularly in specific service interactions. However, negative comments point to issues such as slow service, lack of staff experience in certain areas, and problems with product quality (e.g., expiring food items).
Common Themes:
Recurring themes in the reviews include both positive and negative aspects. Strengths mentioned include the availability of specific fuel grades not found elsewhere and instances of strong customer support. Weaknesses frequently cited relate to operational efficiency, staff training, and quality control regarding perishable goods. Issues with specific facilities, such as the ATM, were also noted.
Final Assessment:
Based on the available data, the business demonstrates a capacity for delivering positive customer experiences, as reflected in the strong average rating. However, the presence of specific negative feedback indicates areas requiring attention. To consistently deliver high-quality and reliable service, the business should focus on improving operational speed, enhancing staff training across all service areas, and implementing stricter quality control measures, particularly for food items. Addressing these specific weaknesses would likely further improve customer satisfaction and solidify the business's reputation for reliability.
Bad service Very slow It seems like they never worked in petrol station before
Fix your ac , ac is spitting water 😂 at the atm
Hi, I’ve exchange salik credit card to a tag card after transaction has done and got support from Mr.Shanel, thats shows high leadership from him as he was shift SP. Thanks and good job.
Of all the fuel stations in Khorfakkan, this seems to be the only one selling Super (98) Petrol. While others only sell Special (95) and below. Good place and very cooperative staff.
Talabat food was expiring next day. Very disappointed and conning act of pushing expiring product over fresh product.
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