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Auto Repair
ADNOC Service Station | Al Bawaba 2 RAK (897)
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ADNOC Service Station | Al Bawaba 2 RAK (897) is a business that offers a variety of services to its customers. The company offers gas station services, providing fuel for vehicles. Additionally, the company offers a bakery, a coffee shop, a convenience store, and a deli, providing food and beverage options. For vehicle maintenance, the company offers car wash, oil change service, and pressure washing service.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.2 out of 5 from 395 reviews. While a significant portion of customers express satisfaction, some negative feedback highlights areas for improvement.
Service Quality:
Service quality is perceived as inconsistent across different offerings. Positive comments frequently mention kind and friendly staff, particularly in the coffee shop and general service areas. However, issues with efficiency and service delivery are noted in specific departments.
Common Themes:
Recurring themes include praise for staff demeanor and the availability of multiple services. Conversely, common criticisms revolve around long wait times for refueling, particularly during peak hours, and issues with specific services like cylinder exchange and car wash pricing. The condition and functionality of certain facilities, such as air pumps and the station entrance, are also mentioned as areas needing attention.
Final Assessment:
Based on the available data, the business demonstrates strengths in customer interaction and offering a diverse range of services. The positive average rating suggests a generally favorable customer experience. However, the recurring negative feedback regarding operational efficiency, specific service procedures, and facility maintenance indicates areas where service quality is inconsistent. To consistently deliver high-quality and reliable service, the business should focus on optimizing refueling times, reviewing pricing and procedures for specific services, and ensuring all facilities are well-maintained and fully functional.
Everyday I have to corpse by there in my way the team are so funny there are working like family try to take coffee from there and ask any one there to tell you a joke.. so kind
Good automatic car wash machine are fast but for refuelling service most of ADNOC station that are taking really long time because there’s most of the time One or two stuff only and they should take care about a lot of cars this is not about car wash this about refuelling for me I spent more than 20 minutes this is too much
Great petrol station with around 10 petrol pump machines. This number can easily accommodate the number of cars visiting during the morning hours, however the number of cars exceeds the capabilities of the station in the evening. This petrol station has other facilities like a grocery that has snacks and mobile phones accessories, car washing service and two air pump machines. There are few downsides at this place; the enterance is a little bumpy, the air pumps are sometimes not working, the items in the grocery are overpriced, and the car washing service is a little bit more expensive than other places (around 30 to 40 AED).
I don’t know how Adnoc stuff accept this cylinder !! I go to change the cylinder and I ask for cleaned one but they reject to clean the exciting one !!
Very good service and kind staff
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