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Auto Repair
ZAIN Telecom store
Category: Electronics Repair
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Category: Auto Repair
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Category: Mobile phone Repair
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Category: Mobile phone Repair
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Category: Auto Repair
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ZAIN Telecom, a mobile phone repair shop, offers a range of services to address various device issues. The company offers expert diagnostics and repairs for smartphones and other mobile devices, tackling problems from cracked screens and battery replacements to complex internal component failures. They also provide software troubleshooting and updates, ensuring devices run smoothly and efficiently. Additionally, ZAIN Telecom offers accessory sales, including cases, chargers, and screen protectors, to complement their repair services and provide customers with a comprehensive mobile solution.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly negative based on the provided reviews and average rating of 3.6 out of 5. While some customers express satisfaction with device replacements and positive interactions, a significant portion highlights negative experiences related to service quality, pricing disputes, and staff behavior.
Service Quality:
Service quality is inconsistent. Positive feedback mentions successful device replacements for manufacturing defects, indicating a willingness to resolve certain issues. However, negative reviews strongly suggest instances of poor repair outcomes, with phones allegedly being further damaged rather than fixed. Concerns about the condition of offered devices (Chromebooks and laptops) also point to potential issues with inventory quality.
Common Themes:
Recurring negative themes include perceived dishonesty regarding pricing and repair outcomes, rudeness and unprofessional behavior from staff, and a lack of accountability for service failures. Conversely, positive feedback centers on successful resolution of manufacturing defects and respectful interactions in those specific cases.
Final Assessment:
Based on the available data, the business demonstrates inconsistency in delivering high-quality and reliable service. While they appear capable of resolving certain issues like manufacturing defects, the prevalence of complaints regarding repair quality, pricing transparency, and staff conduct raises significant concerns. The mixed sentiment and below-average rating suggest that customers may encounter unreliable service and negative interactions. Potential customers should exercise caution and consider these factors when evaluating this business for mobile phone repair services.
Respectable guys, I bought two KXD devices from them. Unfortunately, one of them turned out to be a manufacturing defect. A fine line appears on the screen. Thank you guys. They did not fail to replace it with another completely new device. Respectable place and respectful owners
Their behavior is bad and their behavior is very bad. I took the phone at night and it was not working and I returned it in the morning and he said I will deduct 50 dirhams. He is a public scam and he raises his voice and tries to scare you. Not loudly, my love, and I will take it with taste and law
Unfortunately, the Chormbook and laptop offers are all old and broken, and if you come to exchange them, it will be fine. The last thing they say is to pay more and get a better one!!?
Very bad experience, irresponsibility and rudeness despite that they malfunctioned my phone instead of fixing it, will never deal with them nor recommend them.
Very nice
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