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Auto Repair
Xfactor car care
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Xfactor Car Care, a business , is a car accessories store and car wash business. The company offers a range of services including car washing, detailing, and the sale of various car accessories. Their services cater to car owners looking to maintain and enhance the appearance and functionality of their vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 8 reviews. However, a significant portion of the provided reviews express strong negative sentiment regarding customer service and staff attitude.
Service Quality:
Positive feedback highlights excellent car washing services with attention to detail and superb quality in window film installation. Conversely, negative feedback points to issues with staff availability for specific services and a perceived lack of willingness to serve customers.
Common Themes:
Recurring positive themes include the quality of car washing and detailing, specifically mentioning attention to detail and the effectiveness of services like window film installation. Negative themes center around poor customer interaction, rude staff behavior, and potential inconsistencies in service availability. There is also a concern raised about the authenticity of positive reviews.
Final Assessment:
Based on the available data, the business demonstrates strengths in the quality of its car washing and detailing services, which are appreciated by some customers. However, significant weaknesses exist in customer service and staff professionalism, leading to negative experiences for others. While the average rating suggests a generally positive perception, the intensity of the negative feedback regarding staff interaction is a critical area for improvement. The business appears to deliver high-quality service in certain areas, but the reliability and overall customer experience are impacted by inconsistent service delivery and poor customer handling.
Best place for carwash and the plastic cover for the mats are really great
I came from a far away place. I heard about them. When I arrived, they told me that the worker who works on the concealed one is not there. He is on vacation. I say, God willing, there is only one worker who installs the concealed one....
The team at this car detailing service is phenomenal. The attention to detail on the window film is superb. My car has never looked better. I'm a customer for life! Thank you for great quality of service X Factor ❤️
The worker are very rude they don't that how to talk with customer. And one more thing they don't want customer. They directly refused to customer . Really very bad treatment they give to the people. If you see some positive reviews I think that is also fake . Now I got reply from owner I never visit the shop . I was there last week onlyplease check with your worker how they talk to customer. I don't like to give negative comments for any shop but I got bad treatment from your worker so that I wrote this review. But good try from your side also saying this I never visited
Their washing is excellent and they pay attention to detail in every part of the car Their washing is excellent and they pay attention to detail in every part of the car