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Voltaire General Trading
Category: Computer Repair
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Voltaire General Trading, operating under the name Voltaire, is a business that specializes in both electronics and kitchen supplies. The company offers a wide range of electronic goods, catering to various needs and preferences. In addition to electronics, Voltaire also provides a selection of kitchen supplies, offering products essential for culinary activities. The company aims to serve customers seeking both technological devices and kitchenware.
Customer Sentiment:
The overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.4 out of 5 from 67 reviews. While some customers express satisfaction, a significant portion highlights negative experiences.
Service Quality:
The reviews suggest inconsistencies in service quality. Positive feedback points to a "very good" electronics company, implying competence in that area. However, negative reviews raise concerns about product availability, product quality (items breaking quickly), and the handling of returns and repairs, including additional charges and damage to returned items.
Common Themes:
Recurring issues include the unavailability of advertised items, poor product durability, and unsatisfactory post-purchase support, particularly regarding returns and repairs. The negative feedback regarding the return process and the condition of repaired items is a significant area of concern.
Final Assessment:
Based on the available data, the business demonstrates strengths in its electronics offerings, as indicated by positive feedback. However, significant weaknesses exist in inventory management (product availability), product quality control, and customer service related to returns and repairs. The negative experiences reported by customers, coupled with the average rating, suggest that the business does not consistently deliver high-quality and reliable service across all aspects of its operations. Addressing the issues of product availability, quality assurance, and improving the return/repair process are crucial for enhancing customer satisfaction and overall business reputation.
If there is 0 stars I’d give that, one star is too much for them. Don’t waste your money here.
Item broken after 2 uses only and not replaced with new when returned.they fixed it and delivered to me with delivery charges and received with many scratches and bulges!
Most of items listed in adds is not available
The electronics company is very good and I recommend dealing with it
Very well place
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