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Auto Repair
Tasjeel Warsan 2
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ENOC Tasjeel Warsan 2 is a business that provides a range of services related to vehicle ownership and operation. The company offers comprehensive car inspection services, ensuring vehicles meet safety and regulatory standards. They also function as an auto tag agency, assisting customers with vehicle registration and licensing. Additionally, ENOC Tasjeel Warsan 2 serves as a driver's license office, facilitating the process of obtaining and renewing driver's licenses. Their core offering includes vehicle inspection services, crucial for maintaining roadworthiness and compliance.
Customer Review Summary
Overall Customer Sentiment:
The overall customer sentiment for this business, based on a large volume of reviews (1844 total) and an average rating of 3.9 out of 5, appears to be moderately positive, though with significant areas for improvement. While many customers report positive interactions and efficient service, a notable portion express frustration with specific aspects of their experience.
Service Quality:
Service quality is inconsistent. Positive feedback frequently highlights the helpfulness and efficiency of individual staff members, particularly in resolving technical issues and providing quick service during off-peak hours. However, negative reviews point to significant shortcomings, including rude staff behavior, poor customer service at the front desk, long wait times due to understaffing and slow processing, and a lack of clear communication regarding service availability, leading to wasted time for customers.
Common Themes:
Recurring positive themes include the helpfulness of specific employees and the speed of service during less busy periods. Conversely, common negative themes revolve around staff attitude and professionalism, excessive wait times, inefficient processes, and poor communication regarding service closures or delays. The disparity in service quality between different staff members and potentially different service areas (e.g., car passing vs. internal processing) is also evident.
Final Assessment:
While the business demonstrates the capacity for providing efficient and positive customer experiences, particularly through the efforts of dedicated staff members, the presence of significant negative feedback regarding staff behavior, wait times, and operational inefficiencies indicates that the service is not consistently high-quality or reliable. Addressing issues related to staff training, staffing levels, process optimization, and communication would likely lead to a more consistently positive customer experience and improve the overall perception of the business.
(Thursday April 3 at 3:55 pm) Very poor customer service staff at the front desk .no customer service manners at all .her phone call or WhatsApp messages more important than the client. changing this lady definitely it will improve your services.
23 November 2024 11am
Very rude people I arrive 10.55am in line number 2 ..there was 2 cars already waiting and line 3 ...6 to 7 cars suddenly 1 inspection guy came he said remove ur car I asked to him why he said I will transfer 2 cars from line 3. I said they are already in line, so why do I have to remove my car his behaviour is very toxic and he said remove ur car from here otherwise I will ask to the token guy he will not issue ur token..it means he was threatening me.. why like this they are also staff not police not army who give them this authority.. that guy is, I think, from Pakistan, always wearing headcap and eyeglasses
23 November 2024 11am Very rude people I arrive 10.55am in line number 2 ..there was 2 cars already waiting and line 3 ...6 to 7 cars suddenly 1 inspection guy came he said remove ur car I asked to him why he said I will transfer 2 cars from line 3. I said they are already in line, so why do I have to remove my car his behaviour is very toxic and he said remove ur car from here otherwise I will ask to the token guy he will not issue ur token..it means he was threatening me.. why like this they are also staff not police not army who give them this authority.. that guy is, I think, from Pakistan, always wearing headcap and eyeglasses
I had a terrible experience visiting this place. After office hours, I stood in the queue for 85 minutes, only to reach the passing bay and be informed that it was closed. The staff covered everything up and rudely asked me to return the next day. I wasn’t the only one affected—several cars behind me faced the same treatment and were also turned away.
My biggest question is: why weren’t we informed earlier? If the service had to close, they could have at least notified those waiting in line instead of wasting our time. On top of that, the staff’s behavior was unprofessional and lacking basic courtesy.
I hope the management takes this feedback seriously. Please train your staff in customer service and ensure such mismanagement doesn’t happen again.
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I was really happy with service of Emad Ali Al Jaghman. He helped me with my question very quickly. And he is a very positive and joyous person, this is really important for customer service. Thank you so much. Excellent service!
It is very sad to see such centers in Dubai.. worst service, employees & zero empathy or respect! 10 counters only 3 operational.. employees are very careless.. i just can’t believe that RTA would keep such a center
My experience in this branch was very great, starting from Emad Ali Al Jaghman at the reception, he was very welcoming, very helpful and friendly, he tried his best to help me renew my vehicle's registration through the mobile App, but the system wasn't working, and then met with the manager Ms. Aisha who was also very helpful and friendly and finally fixed the issue and did the vehicle's registration renewal manually.
Today we met a wonderful person, Emad Ali from Tasjeel, warsan 2. I tried to renew my mulkiya and couldn’t complete the payment due to some technical issue and Mr. Emad help us to resolve the issue and make the payment and we got our renewed mulkiya within minutes. Thank you Emad, for being such an amazing person.
Very poor customer service staff at the front desk look very rude .no customer service manners at all . Long queue of customer with only 1 staff assisting.very slow service . For just a simple transaction it will take you ages . If you are visiting this branch you must spare minimum of 3 hours of your time. Guys for car passing though is very quick and very good in terms of assisting customers. All delay are caused from inside the center
Visited at 7AM. Super quick service, and really friendly staff. I'd recommend going early morning to avoid long queues
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