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Auto Repair
Tasjeel JAFZA 15
Category: Auto Repair
AutoPro - 7096 is a comprehensive automotive service provider. The company offers a wide range of se...
Category: Auto Repair
Kärcher Middle East is a cleaning products supplier. The company offers a wide range of cleaning sol...
Category: Auto Repair
BAUER KOMPRESSOREN GCC FZE, located at Jebel Ali Free Zone, Dubai, is the Middle East branch of BAUE...
Category: Auto Repair
Car Safe, with a corporate office, offers a comprehensive range of services for vehicle care and mai...
Category: Auto Repair
Atlas Copco Middle East FZE is a business specializing in air compressor solutions. The company offe...
The company offers a comprehensive range of services related to vehicle documentation and inspection. This includes car inspections, facilitating auto tag services, and acting as a driver's license office. The company provides thorough vehicle inspection services, ensuring vehicles meet necessary standards.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion expressing positive experiences, particularly regarding the helpfulness of specific staff members. However, a notable number of reviews highlight significant frustrations related to waiting times and service efficiency. The average rating of 4.3 out of 5 across 320 reviews suggests a generally positive perception, but the provided sample indicates areas for improvement.
Service Quality:
Service quality appears inconsistent. While some customers report smooth and efficient transactions, others describe lengthy waits and a lack of prioritization for those in the queue. Specific praise is directed towards individual staff members like Amrou and Mustafa for their helpfulness and professionalism, suggesting that the quality of service can be highly dependent on the individual attending to the customer. Issues with specific services, such as company vehicle mulkiya printing, are also mentioned.
Common Themes:
Recurring themes include both positive interactions with helpful staff and negative experiences with excessive waiting times and inefficient processes. The token system and the need for multiple tokens for different transactions are identified as pain points. There is also a mention of potential discrepancies in operating hours information.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates the capacity to deliver high-quality service, particularly when customers interact with helpful and efficient staff members. However, the recurring issues with waiting times, process inefficiencies, and potential inconsistencies in service delivery indicate that the business does not consistently provide a reliable and high-quality experience for all customers. Addressing the bottlenecks in the process, improving queue management, and ensuring consistent staff training could significantly enhance the overall customer experience and reliability of the service.
Absolutely amazing experience, everything was smooth and without any issues Special thanks to Rowell in AFNIC insurance for his seamless help!
After waiting for 1 hour for test , had to take another token and wait another one hour to get mulkia print-out !!!!
Although It was not crowded , but service is super slow if I call it service !
After waiting for 1 hour for test , had to take another token and wait another one hour to get mulkia print-out !!!! Although It was not crowded , but service is super slow if I call it service !
Beautiful service, I came here to renew my car n had no earlier experience, here I mate Mr. Amrou Al Hawamdeh at the information counter, he made sure I get all my procedure done perfectly without any delay, within 15 min I got my mulkiya in my hand, great guy and great service. Thank you
Came here on Sunday and even checked with the call centre guy who said Sunday was working, its very simple to correct it!! Kindly do it
Had to do multiple transactions and they expect you to take a token one after the other. Other option is to pay VIP. This is after unprofessional. Not what you expect from a Dubai government service.
I just had my car renewal done today :) During my car renewal registration process, Amrou was incredibly helpful, understanding, and accommodating throughout the entire experience. Amrou went out of his way to ensure everything was handled smoothly and efficiently, making what could have been a stressful process completely hassle-free. His professionalism and willingness to assist were truly commendable. I highly recommend Amrou to anyone needing assistance—he provides top-notch service with a genuine care for his clients. Thank you, Amrou, for your outstanding support!
Mr. Amrou was really very helpful and so was Mr. Mustafa and the lady for opening traffic file here. Good work done! Keep it up. Thank you
Staff at the customer service counter here are not prioritizing customers in queue they're rather working on something else. I have been waiting for 20 mins, while there are 3 counter staff and just 2 customers.
And after 20 mins of waiting they simply attended to someone who didn't even get a token and was assisted by the "happiness ambassador ".
We pass the vechile here but no option for company vechle mulkiya printing in jafza tasjeel
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