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Air Conditioning Repair
Super General Service Center
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Super General Service Center, with the website supergeneral.com, is an appliance repair service. The company offers repair services for a wide range of household appliances. This includes refrigerators, washing machines, dishwashers, ovens, and air conditioners. Their services cover various brands and models, providing solutions for common appliance malfunctions and breakdowns. The company aims to restore appliances to proper working condition, offering maintenance and repair expertise to ensure customer satisfaction.
Overall Customer Sentiment:
Based on a total of 248 reviews with an average rating of 3.3 out of 5, customer sentiment appears mixed, leaning towards slightly negative. While some customers report positive experiences with prompt and effective service, a significant portion express frustration regarding delays, unresolved issues, and poor communication.
Service Quality:
The quality of service delivery is inconsistent. Positive feedback highlights quick response times and successful repairs, particularly for minor issues. However, a recurring theme in negative reviews is the failure to resolve problems on the first attempt, requiring repeat service calls. Delays in obtaining spare parts and lack of clarity on timelines are significant pain points for customers.
Common Themes:
Key weaknesses identified include prolonged repair times, particularly when spare parts are needed, and inadequate communication regarding the status of repairs and expected completion dates. Customers report difficulty reaching service personnel and receiving consistent updates. Conversely, positive feedback often mentions specific technicians by name, suggesting individual competence can contribute to positive experiences.
Final Assessment:
While the business demonstrates the capacity for efficient service in some instances, the prevalence of complaints regarding delays, unresolved issues, and poor communication indicates a need for improvement in operational efficiency and customer service processes. The inconsistency in service quality suggests that while some repairs are handled effectively, systemic issues may be impacting the overall customer experience, particularly for more complex or time-sensitive repairs. To consistently deliver high-quality and reliable service, the business should focus on streamlining spare parts procurement, improving communication protocols, and ensuring timely resolution of customer issues.
Bought new freezer and once it delivered it didn’t work. It is been half the week since i called the agency and I didn’t receive the replacement freezer. Every time I call they till me it is under process. When I will receive it.!!? I don’t know !!?
I recently encountered an issue with my oven that needed attention. Initially, I was frustrated, but after raising a complaint with customer service, I was pleasantly surprised by how swiftly and effectively the problem was resolved. The customer service team took my concerns seriously and acted quickly to understand the issue. They provided a thorough explanation of what went wrong and reassured me that they would handle it. Their professionalism and dedication to resolving my problem were evident from the start. After determining that a replacement was the best solution, they arranged everything seamlessly. The delivery and installation of the new oven were scheduled at a convenient time, and the installation team was prompt and efficient. They made sure everything was set up correctly and even gave me a quick overview of the new oven’s features. What could have been a prolonged and stressful situation was turned into a smooth experience, thanks to the excellent customer service. I appreciate the way the company handled my complaint and ensured that I was satisfied with the outcome. In the end, I’m very pleased with my new oven, and I’m glad that the issue was resolved so effectively. I would recommend this company for their commitment to customer satisfaction and their responsive service.
Poor customer service. My washing machine was only 7 months old and under warranty. I had given my washing machine for servicing. I thought it will be fixed easily. But almost 1 month, they still did not fix the issue. Spare parts was not available, even with almost everyday follow up, the same answer im getting. They cant even give me the clarity of shipment date when they will receive the spare parts of the washing machine. We are struggling to wash our clothes for almost a month. I hope they can fix the issue as soon as I post this review.
There was little water issue in my super general washing.but I was surprised how quickly the maintenance team came to fix the issue.honestly never seen such a nice a best service.congratulation to Mr Bakruddin the maintenance person very very helpful.Kudos to super general company giving the best service. Happy customer
we got the service from the company and we pay the service charges unfortunately after 1 week the issue still persisting same. even we call the service guy they dont respond call.
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