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Electronics Repair
Super General Co
Category: Computer Repair
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Super General Co. is an electronics store that offers a wide range of products and services. The company offers various electronic appliances for homes and businesses, including refrigerators, washing machines, air conditioners, televisions, and other kitchen and home appliances. They also provide installation and maintenance services for the products they sell. Super General Co. aims to be a one-stop shop for all electronic needs, providing quality products and reliable customer service.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall average rating of 2.9 out of 5 from 61 reviews, the general customer sentiment towards this electronics store appears to be predominantly negative. A significant portion of the feedback highlights dissatisfaction with product quality and after-sales service.
Service Quality:
Multiple reviews indicate significant issues with the quality of service provided. Specific complaints include lengthy wait times for repairs, technicians failing to resolve problems effectively, and a lack of responsiveness from customer support. The imposition of visiting charges even when issues are unresolved is also a point of contention.
Common Themes:
Recurring themes across the negative reviews include product defects occurring shortly after purchase (e.g., AC failure, cooking range discoloration, chiller freezing), difficulties in obtaining timely and effective warranty service, and a perception of unprofessionalism and lack of customer care from the company's staff. There is a strong sentiment that the company's service does not meet customer expectations, particularly in terms of reliability and problem resolution.
Final Assessment:
Considering the low average rating and the consistent nature of the negative feedback regarding product quality and service issues, it is evident that this business is currently struggling to deliver a high-quality and reliable customer experience. The patterns observed in the reviews suggest systemic problems within their product reliability and after-sales support processes. Potential customers should be aware of these reported issues when considering purchasing from this store.
Bought a New AC from this guys with 1 year warranty ! But in few days its gone, when we called the customer support they replied , wait for 2 days , how we can bear this heat for 2 days without Ac , worst customer experience i have faced in my life , you are not treating customer like professionals.
Dear company management, the workers involved in the maintenance of Super General water coolers did not work well and were unscrupulous. Things are routine and traditional, and we are at the speed of progress, especially in the Emirates. This harms the reputation of the company and the product and will lead to a huge loss because of a large number of stupid workers who work just to make money and live. Reschedule your workers. Choose the elite or you will go bankrupt
I bought a super general chiller and I wish I can give less than 1 start for their service. This chiller supposed to be defrost chiller as was shown when i bought it, however, it is freezing my items there! I have raised so many support tickets and they came multiple times only to watch the chiller and saying that this chiller should create ice which is totally wrong as I used to have chiller before and it was not creating any ice or freezing anything. Now they are ignoring my support request and not doing anything and they say that the chiller is working fine despite of the ice formed pics shared and the freezed items. Worst experience ever!
I had a bad experience with Super General cooking range. I bought a Cooking Range of Super General from Grand Store Sharjah on 29 Sept 2018. Within 1 month the top body start changing the colour to black and the paint start to move from the burners. The black colour is increasing day by day and send complaint to the company. I got a call and a technician visited and verified that something wrong with the product and not with any other thing. After 2 days I got a call that the part is not available. Now 15 days passed and still now no parts has received in the company. I am using another branded company cooking range for 18 years and still it was as new and I took to my home country. The service was very worse and they will not answer properly. So I will not recommend anybody to buy Super General
very bad, visiting charges 200 AED if it's working or not super worst general don't buy this Chinese private label brand .
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