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Computer Repair
Suntron Electronics
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Suntron Electronics is an electronics store. The company offers a variety of electronic products and services. They provide a wide selection of consumer electronics, including televisions, audio equipment, computers, and mobile devices. Additionally, Suntron Electronics offers repair services for electronic devices, assisting customers with troubleshooting and fixing issues. They also provide installation services for home entertainment systems and other electronic setups. The company aims to meet the diverse electronic needs of their customers through their product offerings and support services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and average rating of 3.2 out of 5. While some customers express satisfaction, a significant portion highlights concerns.
Service Quality:
The reviews suggest inconsistencies in service quality. Positive feedback is present, but recurring issues related to pricing and product specifications indicate areas for improvement.
Common Themes:
A dominant theme across the negative reviews is the perception of high prices, particularly for installment plans, which are described as significantly exceeding market rates. Concerns are also raised about devices not meeting advertised specifications and aggressive collection practices for late installment payments. A separate issue regarding an incorrect map location is also noted.
Final Assessment:
Based on the available data, the business faces challenges in delivering consistently high-quality and reliable service. The recurring complaints about pricing, product accuracy, and payment terms suggest potential areas of dissatisfaction for customers. While some positive experiences exist, the negative feedback and moderate average rating indicate that the business may not be meeting customer expectations across the board. Addressing the pricing structure, ensuring product specifications are accurate, and reviewing collection practices could be crucial steps towards improving customer satisfaction and overall service reliability. The map location error also warrants immediate attention to improve accessibility.
Nice
That's okay, but we hope to take into account the prices in installments
The prices are double and the devices do not meet the specifications in the market, and if you are late in paying one installment, they will pay the check even if it has four installments.
The prices are very ridiculous, even the installments are double the market price, which I do not recommend
There is error with the map location. Please check and correct it.
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