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Auto Repair
Spick and Span Building Maintenance & Cleaning Services
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Spick and Span Building Maintenance & Cleaning Services, , is a business offering a comprehensive range of cleaning and maintenance solutions. The company offers house cleaning services, ensuring homes are spotless and well-maintained. They also provide specialized carpet cleaning and upholstery cleaning services to refresh and extend the life of furnishings. For pest issues, the company offers effective pest control services. Sanitation services are available to maintain hygienic environments. Additionally, the company offers professional window cleaning services for sparkling clean windows.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided data. While a portion of reviews express high satisfaction with the cleaning quality, punctuality, and professionalism, a significant number highlight severe issues. The average rating of 2.5 out of 5 across 42 reviews strongly indicates a substantial number of negative experiences outweighing the positive ones.
Service Quality:
Positive feedback consistently praises thorough cleaning, attention to detail, and exceeding expectations, particularly in house and apartment cleaning. However, negative reviews reveal significant inconsistencies in service quality, including incomplete cleaning, damage to property, and issues with equipment effectiveness. The recurring theme of requested tasks not being completed or poorly executed points to potential gaps in training or quality control.
Common Themes:
Key strengths identified in positive reviews include reliable service, punctuality, polite staff, and high-quality results. Conversely, common weaknesses highlighted in negative reviews are poor cleaning quality, unprofessional staff behavior (including rudeness and dishonesty), lack of communication regarding delays or issues, outdated or ineffective equipment, and inadequate customer service in resolving complaints. Issues with billing and payment accuracy were also noted.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates the capacity to deliver high-quality and reliable service for some customers. However, the prevalence of negative feedback concerning inconsistent cleaning quality, unprofessional conduct, and poor complaint resolution indicates significant operational and service delivery challenges. While some customers have excellent experiences, the high volume of negative reviews suggests that the business does not consistently deliver high-quality and reliable service across all engagements. Potential customers should be aware of the reported inconsistencies and risks associated with using this service.
Great cleaning company! I booked a home cleaning, and the results exceeded my expectations—everything was spotless, with no streaks or dust. The staff was polite, punctual, and worked efficiently. I will definitely use their services again!
I had a terrible experience with this cleaning company. They didn’t clean my apartment properly—water was left everywhere, and they even caused my washing machine to leak due to mishandling. To make matters worse, I discovered they stole items from my apartment.
When I tried to address these issues with customer service, I was treated very poorly and eventually ignored altogether. This company is unprofessional, careless, and dishonest. I would never recommend their services to anyone
I ordered cleaning on 22.03.24 they after 1 hour of cleaning told me that 1 hour is not enough but they already done and go, when I came home I find half of fridge only clean from dust, the things which I requested to clean was dirty, pot stay dirty with water inside after cooking, not washed, You can see the attached photo, then after my complain they come back to clean and they keep all the same ,😠 For the payment they requested to pay 2 hours and my bill was sanded to other person, I was wasting my time also to fix the mess with payment and sure I was ready to pay 1 hour how was from the begging. The worse company ever, very bad services, not advise you to deal with them
I want to express my deep gratitude to Spick and Span for their professionalism and high-quality work! I ordered cleaning for my apartment, and the results exceeded all my expectations. The staff is polite, punctual, and attentive to detail. Every surface is spotless, and the air feels fresh. I especially appreciate that they use high-quality and safe cleaning products. The service is top-notch: easy booking, reasonable prices, and quick execution. I will definitely be using their services again and recommending them to my friends. Thank you for your excellent work!
I want to share my experience of working with the company. I have been ordering apartment cleaning for several years now, and I am always very pleased! Everything was done on time, they were polite. Especially Susmita, if she takes on a job, she is always at the highest level. There are always some small errors, but this is not without them, thank you very much to Kristina, she always finds time for me at any time, the apartment sparkled with new colors, and the air became fresh and clean. Thank you very much! Prosperity to your company
My experience with spick and span is very disappointing and I would not recommend the cleaning service to others.. There was no commitment to cover the agreed upon spaces !!! nor timing adjustments to finalize the agreement.. worst experience ever!!!
Terrible experience with Spick and Span! The equipment provided to their cleaners is completely outdated and ineffective. The cleaning cloth used by the staff was filthy—almost as black as charcoal. I couldn’t believe they expected her to clean with that. The vacuum cleaner barely worked, and it was clear she struggled to use it, though her effort wasn’t enough to make up for the poor tools provided.
To top it off, the dusting wasn’t done properly, and the overall cleaning was far from satisfactory. It feels like there is no management oversight to ensure both the quality of the equipment and the service. This company seriously needs to improve if they want to live up to their name.
The best service in my area. Always on time always very clean. Very reliable and safe. I have been using it for two years and have no complaints. Thank you very much for your service.
The cleaning service was the best I ever had. I came home to a very clean house, every corner was spotless and everything was neatly arranged. Looking forward to them coming back again and again. Thank you very much
worst service ever. I requested cleaning at 10 am no one came. I called them, very unprofessional guy, rude replied said that the cleaners are late because they have do extend their duty on another place. When I asked why they didnt inform us he is silent, Not even apologizing. I called the owner, owner also same thing happened. she says one of the driver was taken to hospital 😂. So company is full of unprofessional staff including the owner. In the end the cleaning girl came at 11:10 am. only one I requested for 2 girls. Never call cleaning from this company, you will be fooled with lies.