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Appliance Repair
SAMAA VAL SHAMS Technical Services L.L.C
Category: Air Conditioning Repair
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SAMAA VAL SHAMS Technical Services L.L.C. is a business offering a range of technical services. The company offers Appliance repair service, addressing issues with various household appliances. They also provide Television repair service, specializing in fixing televisions. Additionally, the company offers Washer & dryer repair service, ensuring these essential laundry appliances are in working order.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.1 out of 5 from 108 reviews. While a significant portion of customers report positive experiences with prompt service, effective repairs, and reasonable pricing, a notable minority express strong dissatisfaction.
Service Quality:
Analysis of the provided reviews reveals inconsistencies in service quality. Positive feedback highlights same-day service, quick repairs, and cost-effectiveness for appliance and television repairs. Conversely, negative reviews detail issues such as delayed service beyond promised timelines, unresolved problems after initial repairs, and difficulties in utilizing warranty services. Concerns are also raised about the effectiveness of repairs and the perceived honesty of the service provided in some instances.
Common Themes:
Recurring positive themes include speed of service and successful repairs for some customers. Negative themes frequently mention issues with warranty fulfillment, the durability of repairs, and communication challenges when attempting to resolve post-repair problems. The cost of repairs is mentioned as reasonable by some, but perceived as excessive by others, particularly when issues recur.
Final Assessment:
Based on the available data, Samma val Shams appears to provide satisfactory service for a majority of customers, contributing to a relatively high average rating. However, the presence of strongly negative reviews highlighting significant service failures, particularly regarding warranty and the longevity of repairs, indicates areas for improvement. While the business demonstrates the capacity for efficient and effective service, the inconsistencies reported suggest that the quality and reliability of the service may not be uniform across all customer interactions. Potential customers should consider both the positive feedback and the reported negative experiences when making a decision.
I had my washing machine repair with them. They had given a proper solution of the problem and also cost effective. Highly recommended.
I'm satisfied with Samma val Shams.... Very Good service. I called them for the Samsung washing machine and his technician came within an hour in phase 2. They repaired my washing machine very quickly. Thank you for good service.
If I could ZERO star I'll, I have called them for washing machine issue and they came same day and took the machine, promised to returen second day morning, then texted that tomorrow morning eventually came after three days and charged half of the machine price, two weeks later machine start making noise where there is supposed to be 3 months warranty written on the receipt trying to reach them they answered once and never again. Big Scammers and gambling that their fix will last more than three months in order to charge you again otherwise forget it!!
They are reliable,honest and experienced . Fixed my LG TV same day in very reasonable price
Very bad experience from this company,for tv repairing one guy who came and collected the tv and make it worst ..and he took my money and gave one slip its showing 3months warranty …exactly 3days my tv got problem agian then I noticed they didn’t change anything…worst experience from this company…kindly dont take any service from this company and guy who spoke to me in the phone he dont want to come and repair he is cutting the line ..
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