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Auto Repair
Sand dance tyres - fujairah
Category: Other Repairs
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Sand Dance Tyres is an auto repair shop in Fujairah. The company offers a comprehensive range of services for vehicles. These include tire sales and fitting, wheel alignment and balancing, and puncture repairs. They also provide general mechanical repairs, brake services, battery checks and replacements, and oil changes. Sand Dance Tyres caters to various vehicle types, ensuring customers receive reliable and efficient service for their automotive needs.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 132 reviews, the general customer sentiment towards Sand Dance Tyre in Fujairah is largely positive. A significant portion of customers express high satisfaction with the service received, highlighting professionalism, knowledge, and quality of work. However, a notable minority of reviews indicate negative experiences, primarily related to staff behavior and communication.
Service Quality and Strengths:
Key strengths frequently mentioned include the professionalism and expertise of specific staff members, such as Mr. Jamal, Mr. Ali, Mr. Prince, and Mr. Farooq. Customers appreciate their attention to detail, clear explanations, and helpful recommendations. The quality of the work performed, particularly regarding tyre services and general car maintenance, is often praised. The availability of best brands and options for installment payments are also seen as positive aspects. The physical environment, described as having unexpectedly large and clean seating arrangements, contributes to a positive customer experience for some.
Weaknesses and Areas for Improvement:
The most significant area for improvement lies in staff behavior, specifically concerning the branch manager and sales manager. Several reviews describe rude and unprofessional conduct, including issues with price discrepancies and discriminatory remarks. Communication breakdowns, such as not answering calls after payment and failing to show up for scheduled services, are also highlighted as negative points. These instances significantly detract from the overall positive perception and indicate inconsistencies in service delivery.
Common Themes:
Recurring themes include the impact of individual staff members on the customer experience, both positive and negative. The importance of clear and consistent communication, particularly regarding pricing and service availability, is evident. The reviews also underscore the value customers place on feeling welcomed and treated with respect, regardless of nationality.
Final Assessment:
Sand Dance Tyre in Fujairah appears to deliver high-quality and reliable service for a majority of its customers, as reflected in the strong average rating. The technical expertise and professionalism of many staff members are clear assets. However, the negative feedback regarding the behavior of certain management staff and occasional communication issues are significant concerns that impact the overall customer experience for a subset of clients. Addressing these behavioral and communication inconsistencies is crucial for the business to consistently deliver the high level of service that its positive reviews suggest it is capable of providing.
▶️Review of Sand Dance Tyres - Fujairah I recently had the pleasure of visiting Sand Dance Tyres in Fujairah, and I must say, my experience was outstanding! From the moment I arrived, the customer service was exceptional. The staff was friendly, knowledgeable, and eager to assist. It was refreshing to see a team so dedicated to providing quality service. A special mention goes to Mr. Farooq, who went above and beyond to ensure I received the best possible tyres for my vehicle. He took the time to listen to my needs and preferences and provided expert recommendations without any pressure. His professionalism and thorough understanding of tyres and their specifications made the decision-making process seamless and enjoyable. Thanks to Mr. Farooq’s personalized attention and excellent advice, I left feeling confident about my purchase. I highly recommend Sand Dance Tyres to anyone looking for quality products and outstanding customer service. Thank you once again, Mr. Farooq, for your exceptional service! I will definitely be returning for all my tyre needs in the future. ▶️ Star Rating: ★★★★★ --- This review highlights your positive experience while ensuring Mr. Farooq's contributions are recognized. Let me know if you'd like to add any specific details or adjust the tone!
Great workers. Quick service best brands available. I did an order through Pitstop on Installments. The seating arrangements is unexpectedly very huge and clean. Very well maintained area.
I called the shop at 2:00 pm for fixing my flat tyre I was on the road alone they approved to come and I waited two hours no one came and told me they are busy with customers then the police came to help!!! Worst experience ever!!!
I recently had the pleasure of working with Prince at Sand Dance Tyre in Fujairah, and I couldn't be more satisfied with the experience. From the moment I arrived, Prince was incredibly welcoming and knowledgeable about the services offered. He took the time to explain the issues with my vehicle in a way that was easy to understand and provided me with several options for repairs. The quality of the work done was exceptional, and I appreciated the attention to detail. The team at Sand Dance Tyre clearly knows what they are doing, and they made sure my car was in top shape before handing it back to me. Additionally, the pricing was fair and transparent, with no hidden fees. I highly recommend Prince and the Sand Dance Tyre team for anyone in need of reliable and professional automotive service in Fujairah. They truly go above and beyond to ensure customer satisfaction!
I will not even give them one star as I came to know about them through online platforms, confirmed the price and everything with customer care, and went to the fujairah branch. Over there, the branch manager and sales manager behaved very rudely to me and my family as they told me a different price over the confirmed price. They told the customer has to learn urdu or hindi before going to there shop. This is the worst place I have been visited. I suggest those guys to learn how to behave with customers
Mr. Prince is very good and very knowledgeable in all aspects of work. Helps in all needs. Do the work perfectly and a well behaved staff of The company. Wishing him a very brighter future.
Mr.Jamal ,The manager is very kind ,He made sure that my car was in perfect condition.I would highly recommend SANDDANCE for all your car needs.The staff Mr.Ali and Mr.Prince are very professional and have the eye for detail.They DO NOT differentiate their clients based on nationality. All thier clients are provided with the highest levels of service and given a warm welcome.
Not answering when you paid around 3 weeks!!!!!
Staffs behavior especially the branch manager was very bad. Ill not go anymore in this shop.. Very poor dealings.
The Branch in charge behaviour is very bad. Felt bad . So we left without using the service.
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