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Air Conditioning Repair
Sahara Air Conditioning & Refrigeration
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Sahara Air Conditioning & Refrigeration is a business specializing in HVAC services. The company offers a range of services related to air conditioning and refrigeration systems. This includes the supply and installation of new air conditioning units, as well as repair and maintenance services for existing systems. They cater to both residential and commercial clients, providing solutions for cooling and climate control needs. Their expertise covers various types of HVAC equipment, ensuring efficient and reliable operation. The company focuses on delivering comprehensive services to keep air conditioning and refrigeration systems functioning optimally.
Overall Customer Sentiment:
Based on the provided reviews, customer sentiment towards Sahara Air Conditioning & Refrigeration appears mixed. While some customers express satisfaction with the team and pricing, a significant portion of the feedback highlights severe dissatisfaction, primarily centered around communication and responsiveness issues. The average rating of 4.2 out of 5, derived from 34 reviews, suggests a generally positive perception, but the detailed negative reviews indicate a notable segment of customers experiencing significant problems.
Service Quality:
The reviews present conflicting views on service quality. Positive feedback mentions helpful staff and competitive pricing. However, negative reviews strongly criticize the company's lack of responsiveness to inquiries, unacknowledged emails, and unanswered phone calls. Delays in processing orders and fulfilling obligations are also cited as major concerns, leading to frustration and wasted time for customers.
Common Themes:
The most prominent negative theme across multiple reviews is the severe lack of communication and responsiveness. Customers report difficulties in contacting the company, receiving updates on orders, and resolving issues. This lack of engagement is perceived as unprofessional and a significant impediment to a positive customer experience. Conversely, positive feedback highlights the helpfulness of the team and favorable pricing.
Final Assessment:
While the overall average rating suggests a generally positive customer base, the detailed negative reviews raise serious concerns about Sahara Air Conditioning & Refrigeration's communication and operational efficiency. The consistent complaints regarding unresponsiveness and delays indicate potential inconsistencies in service delivery. Prospective customers should be aware of these reported issues and consider them when evaluating the company's reliability and service quality, despite the seemingly high average rating.
I regret to say that my experience with Sahara Air Conditioning & Refrigeration has been extremely disappointing. Firstly, It is worth noting that the high star ratings visible on review platforms appear to be solely from employees of the company, which may skew the perception of their actual performance and customer satisfaction levels. Secondly, the lack of responsiveness from the company is concerning. Lack of communication and fulfillment of obligations is highly unprofessional and unacceptable. Numerous attempts to contact them regarding orders, inquiries, and urgent matters have gone unanswered. Emails remain unacknowledged, phone calls go straight to voicemail, and messages are left hanging without any form of response. This lack of communication has resulted in frustration and wasted time on our end as we struggle to resolve issues and receive the necessary support. I strongly advise potential customers to exercise caution when dealing with Sahara Air Conditioning & Refrigeration. Their disregard for customer service and failure to fulfill their obligations is simply unacceptable. I urge Sahara Air Conditioning & Refrigeration to improve their communication channels and prioritize fulfilling their commitments to customers in a timely and professional manner. In conclusion, my experience with Sahara Air Conditioning & Refrigeration has been nothing short of disappointing, and I cannot recommend them based on the lack of responsiveness and failure to deliver on their promises. Please stay away from Sahara Air Conditioning & Refrigeration. Cons: • Lack of responsiveness to employee concerns • Poor communication regarding workplace issues • Failure to prioritize employee well-being
Nice team. Very helpful .
They give us exactly what we are looking for in market best rate.
Very bad experience with this company. They don't properly respond to emails and not answering calls. waste of time to deal with the company. I issued a PO to Sahara where the shipment is in stock with them still they haven't issued PI for more than 2 Weeks. After payment was done, I received the shipment 5 weeks after payment credit on their account My advice to new buyers is to don't deal with Sahara you are wasting your time also your customers will be disappointed with your service Still, I don't want to give a single star to Sahara, unfortunately, my review will not post if I don't give (Rating 0/5 )
Very first time I am reviewing an organisation with such pathetic service. We have had such terrible experiences. It was a nightmare. No ethics, no respect and no value for human interactions. Kindly refrain your ideologies and work towards being better if not the best.
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