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Bicycle Repair
Rocket Bicycle Shop
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Rocket Bicycle Shop, also known as RBT Bicycles, is a bicycle store that offers a range of services. The company offers bicycle sales, including new and used bikes, as well as parts and accessories. They also provide bicycle repair and maintenance services, covering everything from basic tune-ups to more complex repairs. Additionally, the company offers professional bike fitting services to ensure optimal comfort and performance for riders.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly negative based on the provided reviews and average rating. While some customers express satisfaction with specific staff members and conversion services, others report negative experiences related to pricing, perceived rudeness, and material quality.
Service Quality:
Service quality appears inconsistent. Positive feedback highlights professionalism and helpfulness from certain staff members and successful bike conversion projects. Conversely, negative feedback points to issues with pricing transparency, perceived overcharging for basic repairs, and concerns about the quality of materials used.
Common Themes:
Recurring themes include varying experiences with staff members, with one individual receiving positive mention. Pricing is a significant point of contention, with some customers feeling overcharged compared to competitors. The quality of materials used is also raised as a concern in at least one instance.
Final Assessment:
Based on the limited data provided (10 reviews and an average rating of 3.5 out of 5), it is challenging to definitively conclude whether the business consistently delivers high-quality and reliable service. While there are instances of positive customer experiences, the negative feedback regarding pricing, perceived rudeness, and material quality suggests potential areas for improvement. The inconsistency in service quality indicated by the mixed reviews warrants further investigation to understand the root causes of customer dissatisfaction and ensure a more consistent and positive experience for all patrons.
Got my city bike converted to a road bike. Owner was polite and offered a good price helping me convert my city bike to road bike.
Poor material
The guy name Mr Fareed is very professional and very helpful If you ever in need to any bike you must visit them
The one who fixed my bike was rude and gave me an overpriced bike stand. Update: I go for a tire repair but they charged me 90 dirham plus the tube 40aed. In other shop they charge only half the price. Don't go here
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