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Computer Repair
REBOOT COMPUTERS
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REBOOT COMPUTERS is a computer store that offers a range of services. The company offers computer repair, including hardware and software issues. They also provide data recovery services for lost or corrupted files. Customers can find new and used computers and components for sale. Additionally, the company offers IT support and maintenance for businesses and individuals. They also provide custom-built computers tailored to specific needs.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.3 out of 5 from 182 reviews, the general customer sentiment towards Reboot Computer Shop appears to be largely positive. A significant portion of customers express satisfaction with the service received and the quality of products purchased. However, a notable minority of reviews indicate negative experiences, primarily related to product condition and delivery issues.
Service Quality and Strengths:
Positive reviews frequently highlight the professionalism, knowledge, and friendliness of the staff. Customers appreciate clear communication, helpful guidance during the purchasing process, and efficient service for repairs. The business is commended for prompt delivery, even for international orders, and for providing support for technical difficulties. Specific staff members are occasionally mentioned positively for their exceptional service.
Areas for Improvement and Weaknesses:
Conversely, negative feedback centers on the discrepancy between product descriptions and the actual condition of items received, with some customers reporting purchasing what was advertised as new but appeared to be used or damaged. Issues with delivery, including delays and lack of transparency regarding shipping details, are also a concern. Some reviewers found the pricing to be high or felt that used/repaired items were misrepresented.
Common Themes:
Recurring positive themes include effective computer repair services, positive interactions with staff, and satisfaction with product quality when expectations are met. Negative themes consistently revolve around product misrepresentation (used vs. new) and issues with the delivery process.
Final Assessment:
Reboot Computer Shop demonstrates a strong capacity for providing quality computer services and products, as evidenced by the high average rating and numerous positive reviews. Their strengths lie in knowledgeable staff, efficient service, and reliable delivery in many cases. However, the business faces challenges in consistently ensuring product accuracy and managing customer expectations regarding item condition and delivery transparency. Addressing these areas of concern is crucial for maintaining customer trust and improving the overall service experience for all patrons.
Dealt with them for iPhone 16pro, Great service and wonderful customer support! Abdullah is such a polite and professional guy who did a great deal for me! Highly recommend guys !!!
Excellent Service and Great Product! I recently purchased a product and I am extremely satisfied with both the product and the service I received. The staff was very helpful and knowledgeable, guiding me through my options to ensure I made the right choice. The product quality is top-notch, and it has exceeded my expectations. I will definitely be returning for future tech needs and highly recommend *Reboot Computer Shop* to anyone looking for reliable products and excellent customer service. Keep up the great work!
Had a great experience with their computer service! I brought in my laptop for repair, and they fixed it quickly and professionally. The staff was knowledgeable, friendly, and explained everything clearly. The pricing was fair too 👌
I bought brand new laptop from this store through noon app and after delivery I found it is pre used and there are many defaults and scratches in it, some alphabets are whipped on keyboard/ scratches screen/ and laptop body!
I purchased an HP Z2 and Mac mini. Delivered to Qatar within two days, good service and devices in good condition without any scratches and working well. In case of any doubts or difficulties while connecting and using they are always available at any time. Satisfied with this purchase and do recommend 👍
My recent purchase of three laptops was exceptionally positive; the products precisely matched the descriptions provided. A highly satisfactory experience.
Not really friendly staff. Felt like we visited Microsoft Office. Price is normal like others.
Selling as brand new but it’s used laptops
Too expensive, waste of time , used repaired computers sold same price as new computer , rip-off
Tried buying a product seeing their Instagram post. They kept on lying about the delivery date. The product never arrived and I ended up cancelling the order after a few days of follow-up.
The staff were not even ready to share the courier company details which they claim they dispatched the order with on Saturday the 10th of Jun.
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