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RASLAN CAR WASHING & CLEANING
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RASLAN CAR WASHING & CLEANING is a business that specializes in keeping vehicles looking their best. The company offers comprehensive car washing services, ensuring a spotless exterior and a clean interior. Beyond just washing, the company also provides essential oil change services, a crucial aspect of vehicle maintenance. This combination of services allows customers to address both the aesthetic and mechanical needs of their cars in one convenient location. The company focuses on providing efficient and thorough service to keep vehicles running smoothly and looking their finest.
Overall Customer Sentiment:
Based on a total of 136 reviews with an average rating of 4.4 out of 5, the overall customer sentiment towards [Business Name] is largely positive. While a significant portion of customers express satisfaction with the services provided, a notable minority highlight significant issues that negatively impact their experience.
Service Quality:
Positive feedback frequently commends the quality of car cleaning and polishing, with customers describing the results as "super good" and "perfectly cleaned." The professionalism and efficiency of the staff are also highlighted as strengths, contributing to a positive service experience for many. The oil change service is mentioned positively in some reviews.
Common Themes:
Recurring positive themes include the cleanliness of the facility, minimal waiting times, and the polite and trained nature of the staff. However, several negative themes emerge consistently. These include issues with inconsistent pricing, lack of transparency regarding billing (specifically the absence of bills), and significant concerns regarding management practices. Specific negative incidents mentioned involve unprofessional staff behavior, poor customer service in the waiting area (smoking, lack of attention), and disputes over the validity of previously issued invoices following a reported change in management.
Final Assessment:
[Business Name] appears to deliver high-quality car cleaning and oil change services for a majority of its customers, as reflected in the strong average rating. The positive aspects of efficient service, skilled staff, and a clean environment are clearly appreciated. However, the recurring issues with pricing inconsistency, billing practices, and reported unprofessional management behavior are significant weaknesses that detract from the overall reliability and trustworthiness of the business. While many customers have positive experiences, the negative feedback points to areas requiring urgent attention to ensure consistent service quality and customer satisfaction. Potential customers should be aware of these reported inconsistencies.
I had an excellent experience at this car wash! I took Accent car for a wash, and they did a fantastic job. The service was thorough, and the car was cleaned perfectly. The owner is very polite and ensures customer satisfaction. Overall, great service, attention to detail, and a well-maintained facility. Highly recommended!
I have been having my car washed here for a while. Back then it was a gem to find a great wash for the price.
I believe the management had changed as I saw a Chinese couple inside the office. In this 50+ degree weather I go to this place because of the quality of how the workers wash my car and because there is a waiting area (with ac). This time as I got into the office it was reeking of cigarettes. Also note that the Chinese lady was giving a haircut to her partner while there were people inside. I couldn’t stand the smell so I asked to be sat next to the other workers outside in extreme heat. The lady was sensitive enough to realize that I left because of the horrible smell but the man just DID NOT CARE. He continued to smoke inside the waiting area. And for that reason I am never coming back. Such a shame because the workers definitely deserve the praise for what they do.
I literally feel worst to even give one star here. Highly unprofessional staff, my car was hanging there and I was siting for one hour and this guy named Tahir who claiming he is the manager kept putting other cars for the wash instead of mine. Extremely unprofessional and 0 stars to this worst car wash! Waste of valuable time, you guys should value people's time.
I was a regular customer to them. Until today June 20,2023.
I visited them last week for oil change and car wash. Because of rush they don’t have time to wash my car and he gave me a invoice and told me come back anytime whenever I have time they will wash my car without any charges. So today after 20 days I come to wash my car they told me theirs management has been change so this invoice is not valid anymore 🤬🤬 strange … which make me to write comments for them .
Raslan Car Washing & Cleaning in Dubai has a strong 5/5 rating, praised for quality car cleaning, polishing, and oil change services. Customers appreciate the professionalism and efficiency. However, reviews are limited. No publicly available details on the owner. Overall, a reliable choice for car care in Warsan 3.
Stopped going there because their prices change every week for the same car. The supervisor informed me that the owner sees the car pic through the camera and informs what to charge :) so hilarious.
Also I feel the supervisor is pocketing the money sometimes because he doesn’t give the bill and gives some silly reason.
Super good solution to clean your car. Environment is very clean, not much waiting time! I will come back.
Update your working times. I drove 2w mins only to find you closed and with the registered number switched off
Very neat and clean arrangement , supervisor and other staff are very hard working and honest. Must recommend place to car for cleaning.
Very professional team , cleaning with good material , no rush or long queue for cleaning , staff very polite and trained to clean all types of cars …
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