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Auto Repair
Petromin Express
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Petromin Express is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto electrical service, and auto machine shop capabilities. They specialize in essential maintenance like oil changes and provide a selection of car batteries. Petromin Express also offers general car repair and maintenance, car wash services, and machine maintenance.
Customer Sentiment: Overall customer sentiment appears to be highly positive, as indicated by the average rating of 4.9 out of 5 from 434 reviews. Many customers express satisfaction with the service provided, highlighting friendliness, professionalism, and the quality of work. However, a small number of reviews indicate significant negative experiences, primarily related to specific service issues and perceived dishonesty or lack of experience among some staff. Service Quality: The majority of reviews suggest high-quality service, with customers praising the thoroughness and efficiency of repairs and maintenance. Specific services like oil changes and general car repair seem to be well-received. Conversely, negative feedback points to issues with tire installation, battery sizing, and potentially inconsistent technician skill levels, suggesting variability in service quality depending on the specific task and staff involved. Common Themes: Recurring positive themes include the friendly and professional demeanor of the staff, clear communication, and efficient service delivery. The slightly higher pricing is acknowledged by some but often justified by the perceived quality of service. Negative themes center around perceived attempts to upsell unnecessary services (like tires), lack of experience or poor workmanship from certain technicians, and instances of poor customer service or communication breakdowns. Final Assessment: Based on the overwhelmingly positive average rating and the frequency of positive comments, the business generally delivers high-quality and reliable service for a significant portion of its customer base. The positive experiences consistently highlight professionalism and effective service. However, the presence of strongly negative reviews, particularly concerning specific services like tire work and battery installation, and issues with certain staff members, indicates potential inconsistencies in service delivery and customer experience. While the business appears to excel in many areas, addressing the specific concerns raised in negative reviews is crucial for maintaining a consistently high standard across all services and staff.
100 % good service july,muhammed and dexter excellent job for for us
Garbage. I had bought the coupon book from there sales man. Out side safari malls since he was after me. Then went to garage after couple of day since my tyre was puncture. I waitied 15-20 mins just so the guy can find the puncture in the tyre which he couldn’t and pushing me to buy 4 new tyres for a 6 month old car. Then he said it might be a software issue then he went took the tablet and went to a different customer didnt inform me anything i waitied for 15 more mins. Honked multiple times but no reply he was doing same over there trying to sell tryes to different customers since I denied him to and the worst part is the other customer already had a man helping him. I felt so disappointed and left throwing there coupons book i bought for 100 aed in front of there garage
I had a fantastic experience getting my car serviced by July and Dino. They were incredibly friendly, professional, and explained everything clearly. The service was quick, thorough, and reasonably priced. I felt completely comfortable after the service. Thanks again, guys!
I had a very good and frendly envuoirment with workers. I changed transmition oil & 2 filters for my nissan altima 2019. The price alittel higher than others.
I recommend this place good service and high quality and the guy july was very kind and helpful thank you for help and discount 👍
Previously, this place was awesome. For the last 3 years, i have been regular customers .
But Know new technician is very unprofessional and mannerless . and they remove gas from my car I believe management will take action. Very very Worst now
The guy put wrong size much larger battery in my sonata. They are fraud.
They may charge a slightly higher price, but you are paying for exceptional service. Their team is highly professional, friendly, and genuinely cares about the well-being of your vehicle. I have been a customer since 2023 and am extremely satisfied with their services.
Very bad
Very poor workmanship!!
I purchased tyres from Pitstop Arabia and they sent the tyres to Petromin Express for installation.
The Philippino guys who installed the tyres are very junior and doesn't have any experience. They don't know even how to operate the machines there!!!
It took two hours to replace two front tyres!!
Alignment rates are very high..
Never recommends anyone to change the tyres at Petromin Express at Al Quoz !!
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