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Appliance Repair
Noman Used Home Appliances Buyer and seller in Dubai
Category: Home Maintenance
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Noman Used Home Appliances Buyer and Seller in Dubai is a business specializing in used appliances. The company offers a range of services including buying and selling used home appliances, electronics, and furniture. They operate as a used appliance store, appliance store, electronics store, kitchen furniture store, refrigerator store, and used furniture store. Their services encompass the trade of various household items, providing options for those looking to buy or sell pre-owned goods in these categories.
Customer Sentiment:
Overall customer sentiment appears mixed, with a significant portion expressing high satisfaction while a notable minority reports negative experiences. The average rating of 4.3 out of 5 suggests a generally positive perception among the larger customer base, but the detailed negative reviews highlight significant issues for some.
Service Quality:
Positive reviews frequently commend the business for excellent service, helpful and knowledgeable staff, and prompt assistance, including installation and support for other appliances. However, a recurring theme in negative feedback is the failure to address faulty appliances under warranty, with customers reporting being ignored or experiencing repeated delays in repairs. This inconsistency in service delivery is a key area of concern.
Common Themes:
Strengths highlighted include a good selection of appliances, a welcoming store atmosphere, and the perceived reliability of certain staff members. Weaknesses consistently mentioned involve the sale of faulty used appliances that break down shortly after purchase, and a lack of follow-through on warranty repairs, leading to customer frustration and a sense of being misled. The age and condition of some appliances appear to be misrepresented.
Final Assessment:
Based on the provided reviews and overall rating, the business demonstrates the capacity for providing excellent service and quality products for many customers. However, the pattern of selling faulty items and subsequently failing to honor warranties or provide timely repairs is a significant weakness that negatively impacts a subset of customers. While the majority of experiences appear positive, the severity and consistency of the negative feedback regarding product reliability and post-sale support warrant caution for potential buyers. The business needs to address the issues of product quality control and warranty fulfillment to ensure consistent customer satisfaction and maintain its reputation.
Bought a washing machine for 1800AED that faulted within weeks of delivery. Technician sent to repair, it worked again for a few weeks then failed again. Now the shop is ignoring all messages and phone calls, and I’m stuck with a heavy dead brick in my front garden.
Please don’t waste your money here - buy new or find another seller.
Do NOT Trust This Store! Terrible Appliances, Worse Service! Regretting Every Penny Spent - the fridge doesnt work and they havnt fixed it yet - desipite its ower a month ago, I called them first time! We all ready bought a new fridge and this one is on the way to the junkyard!
Excellent service and appliances were in good condition. Highly recommended.
Exceptional Service and Quality! I recently had the pleasure of purchasing a used washing machine from this fantastic dealer, and I couldn't be more satisfied! From the moment I walked into the store, I was impressed by the neat and welcoming atmosphere. The selection of appliances is great, and the staff is incredibly knowledgeable and helpful. What truly stood out to me was the exceptional customer service. Not only did the dealer assist me in choosing the perfect washing machine, but he also went above and beyond by coming to my home to install it! His professionalism and attention to detail made the entire process seamless. I truly appreciate how quickly he addressed all my questions and concerns – it’s clear that he genuinely cares about his customers. If you're looking for a reliable place to buy or sell used washing machines, look no further. I highly recommend this dealer for his outstanding service and commitment to excellence. Five stars! ⭐⭐⭐⭐⭐
Highly recommended! Always available, supportive, and very helpful! Even when you need to fox your other appliances, they always support!
I bought a Siemens fridge. They mentioned it was almost new, but I checked it and its a 2013 model and it recently broke down - after only 3 weeks of usage. The repair costs are 1.900 aed - Norman promised to fix it 2 weeks ago, they have still not come by.
I cannot recommend these guys at all.
After seeing the other reviews, I think we should make a case at the police.. It seems like systematic fraud
Noman he is very kind and helpful gentleman has the best shop in Dubai (Deira) to sell any used items, I am his frequent customer I don’t trust any other person only him, I have bought so many items and he brought it all to me in the best condition all same like brand new, so i recommend him for all.
Steer clear of this place. I bought an oven from them, and it broke down in just a few weeks. They told me not to worry because it was under warranty. But when I tried to get it repaired, they just ghosted me. No replies to my texts or calls. Total letdown.
We bought a used Siemens washing mashine from this particular store.. About 2 weeks later it just stopped working. The shopkeeper has just for third time postponed the reparation date again, because his technican has just become sick once again..
This shop isnt serious - watch out for this particular shop..
We purchased multiple items following a move to Dubai. All items worked well and even though one item was faulty it was quickly replaced without any fuss, very happy with the service we have received.