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Mr.Phone
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Mr. Phone is a business specializing in mobile phone and electronics repair. The company offers a comprehensive range of services to address issues with various devices. Their expertise includes fixing damaged screens, resolving battery problems, and repairing internal components of smartphones. Beyond mobile phones, they also provide repair services for other electronic gadgets. The company offers solutions for a variety of technical malfunctions, aiming to restore devices to full working order.
Customer Sentiment:
Overall customer sentiment for Mr. Phone appears largely positive, as indicated by the high average rating of 4.5 out of 5 stars across 106 reviews. Many customers express satisfaction with the convenience of onsite and pick-up/delivery services, the speed of repairs, and the professionalism of the technicians. Several reviews highlight the reasonable pricing and the quality of screen replacements.
Service Quality:
Key strengths identified include the convenience of mobile and express services, promptness in addressing issues, and the expertise of technicians in handling various phone problems. The pick-up and delivery service is frequently praised for its efficiency and time-saving benefits. However, there are notable weaknesses. Some customers report issues with communication, including delayed responses and difficulty reaching the company by phone. There are also concerns raised about the quality of replacement parts, specifically regarding screen performance not matching original specifications. A few negative reviews mention unprofessional communication and issues with repairs not being fully completed or new problems arising shortly after service.
Common Themes:
Recurring positive themes include the convenience of service options, speed of repair, and perceived value for money. Negative themes center around communication breakdowns, potential issues with the quality of replacement parts, and inconsistencies in service delivery, as evidenced by instances of missed appointments and unresolved issues.
Final Assessment:
Based on the provided reviews and overall rating, Mr. Phone generally delivers a high-quality and reliable service, particularly in terms of convenience and speed for many customers. The strong average rating and numerous positive comments suggest a largely satisfied customer base. However, the negative feedback, though less frequent, highlights areas for improvement, specifically in ensuring consistent communication, verifying the quality of replacement parts, and addressing customer concerns promptly and professionally. While the business appears to be a reliable option for many mobile and electronics repair needs, potential customers should be aware of the reported inconsistencies in communication and part quality.
“I recently had my iPhone display replaced, and I couldn’t be happier with the service. The team was professional, the replacement was quick, and the new screen works perfectly—just like the original. The quality and attention to detail were impressive. Highly recommend this service for anyone needing a screen replacement!”
**⭐️⭐️⭐️⭐️⭐️** I had an amazing experience with Mr.Phone mobile phone service center! My iPhone 13 Pro screen suddenly turned completely green, and I was really worried. I contacted Mr.Phone, and they sent a technician to my place in Dubai Marina. The technician was extremely professional, knowledgeable, and fixed my phone quickly and efficiently. The service was top-notch, and the price was very reasonable. I highly recommend Mr.Phone for anyone facing mobile phone issues. Thank you for the excellent service!
Appalling service, took 48 hours for them to contact me by email. When they finally did, we agreed an appointment 5 & half hours in advance, No one turned up, no phone calls or reasons. Had to chase them down for an re-appointment time. No one answers their phones btw. I finally got a telephone operative that clearly neither knew or cared where the company technicians were. After wasting my entire weekend afternoon, I finally got a call to say 'it might be some time before we can see you. Thanks Mr. Phone. You suck
Called them to repair a samsung broken screen. They quoted way too high. Got it from half the price
I gave them the iphone with Water Damage and a cracked back side to fix. They only fixed the water damage and returned the phone cracked from the back. In the end they blame me that I didn't tell ask them about it. Never going to use them again nor recommend them. Very unprofessional communication throughout.
I had an outstanding experience with Mr. Phone company, and I am extremely satisfied with their exceptional express service. They went above and beyond by picking up my phone directly from my hotel and returning it promptly the next day. The repair was done swiftly, and the pricing was very reasonable. The complimentary pick-up and delivery service is a significant advantage, eliminating the hassle of navigating through crowded downtown areas and struggling to find parking. I highly recommend Mr. Phone company for their outstanding service and convenience.
I’ve used Mr Phone for several apple products in the past 2 years and I’ve always been happy with the results. They offer both pick up and delivery, and are very prompt! Most issues have been solved within 24 hours and at a very reasonable price. I completely trust this company and fully recommend their services.
If you’re looking for a reliable mobile phone repair center in Dubai, Mr.Phone is hands down one of the best! They offer top-notch onsite repair services, making it incredibly convenient for anyone who needs a quick fix. Whether you’re dealing with a cracked screen, battery issues, or software problems, their expert technicians handle everything with precision and care. The best part is that they come to you, saving you time and hassle. I highly recommend Mr.Phone for anyone in Dubai needing quality mobile repairs!
service dropped drastically unfortunately. very slow pick up and delivery, and the new screens cracked on their own after couple of weeks with no replacement offer. do not use
They aren't supplying the genuine parts. (Atleast for apple products I can say) I had argued with them on messages and in person that the screens I am getting replaced aren't the same performance as the original, they assured me each time that they are from the ofiginal supplier. But when I put the device to test, with high quality media such as Netflix 4k movies or YouTube 4k hdr, It fails to deliver the exact results. Lacking clarity, over bright, haze, dimm, all sorts of problems. Yes it works OK on daily use, it's clear and fine. Can get by without horrible pixel dust. But it's just not the same as the original for watching crisp multimedia, the reason for which most of us buy the high end phone with best display etc.