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Auto Repair
Mercedes Benz - Kojak Auto Maintenance
Category: Auto Repair
Kojak Auto Spare Parts - MERCEDES BENZ is a business specializing in Mercedes-Benz spare parts. The...
Category: Auto Repair
AL RAS REF DEVICES SPARE PARTS TR. is an auto parts store. The company offers a wide range of spare...
Category: Auto Repair
Al Barakah Auto Spare Parts LLC, , is a business specializing in auto spare parts. The company offer...
Category: Auto Repair
Rukn Al Khair Auto. Elect & A/C Rep. W. Shop is a business specializing in automotive services. The...
Category: Auto Repair
Zaher Cars Services Centre, operating under the business name Zaher Cars Services Centre, is a compr...
Kojak Auto Maintenance is a car repair and maintenance service business. The company offers a comprehensive range of services to keep vehicles running smoothly. These services include general automotive repair, preventative car maintenance, air conditioning and heater service, cooling system and radiator repair, and brake repair. They also provide services for engine diagnostics and repair, and transmission repair. Kojak Auto Maintenance is equipped to handle various vehicle needs, ensuring reliable and efficient service for their customers.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.9 out of 5 from 93 reviews. While some customers express satisfaction with specific individuals and the overall service experience, a significant portion highlights issues with service quality, pricing, and communication.
Service Quality:
The reviews indicate inconsistencies in service quality. Positive feedback mentions effective repairs and honest assessments, while negative reviews frequently cite unresolved problems after service, additional issues arising post-repair, and a perceived lack of expertise in certain areas, particularly with complex repairs like AC systems. The practice of charging separately for individual parts and installation is also a point of contention.
Common Themes:
Recurring themes include issues with problem resolution, particularly for complex or recurring issues. Communication and professionalism of staff, specifically receptionists and those handling service inquiries, are also highlighted as areas for improvement. Pricing transparency and the cost of spare parts are concerns for some customers. The discrepancy between advertised operating hours and actual workshop availability is another point of negative feedback.
Final Assessment:
Based on the available data, the business demonstrates some positive aspects, such as a pleasant showroom and positive interactions with certain staff members. However, the recurring issues with unresolved repairs, perceived lack of expertise in specific areas, pricing practices, and communication breakdowns significantly impact the overall customer experience and contribute to the lower average rating. While some customers have positive experiences, the frequency and severity of negative feedback suggest that the business may not consistently deliver high-quality and reliable service across all aspects of its operations. Potential customers should consider these factors when evaluating this service provider.
Closed place, when I visited showing open it was their spare parts shop open not the workshop.. they should separate the timing for both I came from Dubai
Experts for installing all kind of mercedes engines. Wide range available. Workshop professional for mercedes engine
Have been a client at Kojak for 6 months. My experience so far has been more than positive. They are very customer/service focussed and honest. They do not repair what does not need repairing, and they stand behind the work the have done. Prices are competitive.
I had to do a major service for my car. I like to take this opportunity to thank Mr. Mohamed Abraar for his super coordination and conducting the service and frequently updating me with the progress. Definitely this workshop deserves 5 STARS
I took my mercedes car for AC gas leak. They charged me 1200 Dh for changing AC gas and filter without fixing the actual leak. After 2 days the AC was blowing hot air again. When I went back to them they simply said they don't know how to fix it !!!
I took the car to another garage and they fixed it within one day.
Nice show room .. With customer respect .
Really I visited this workshop thinking they know what they do.
Wallah they took more than 7000 Dirham and I come back with the same problem.
I deal with the receptionist with great respect and trust but he is not professional.
He promise to answer me when I communicate with him but he didn’t.
I spend too much money with hotel and travel but I come to saudi without fixing the problem.
I visited the agency before them but they told me another issues.
My mistake I trust this workshop
Really I visited this workshop thinking they know what they do. Wallah they took more than 7000 Dirham and I come back with the same problem. I deal with the receptionist with great respect and trust but he is not professional. He promise to answer me when I communicate with him but he didn’t. I spend too much money with hotel and travel but I come to saudi without fixing the problem. I visited the agency before them but they told me another issues. My mistake I trust this workshop
Unnecessary Drama the person who is handling when you're asking for what service you'll get for Miner service ac filter as the same time to change ac filter and engine air filter you have to pay additional installation not only that the person who is dealing he don't now how to speack even
Worst garage ever. They dont know what they are doing. They tried to fix my mercedes benz viano ac problem eventually after their claimed fix the cars allied parts started giving trouble in midst of the road. The car broke and due to their apparent unprofessionalism in fixing back the car.
Only take your car to the garage if you have lot of spare time and chunks of money, as they charge heavily on the spare parts and they charge it for each part fixing seperately. Like if you give them to fix the ac, they quote you for the compressor and they charge you extra at the end for the condensor change plus the filter change so on and so forth.
Means : you loose your money plus you need another garage to fix what they have left over.