Mercedes Benz - Kojak Auto Maintenance

Double Cola Road - Industrial Area 4 - Industrial Area - Sharjah

M
Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

Mercedes Benz - Kojak Auto Maintenance

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About Mercedes Benz - Kojak Auto Maintenance

Kojak Auto Maintenance is a car repair and maintenance service business. The company offers a comprehensive range of services to keep vehicles running smoothly. These services include general automotive repair, preventative car maintenance, air conditioning and heater service, cooling system and radiator repair, and brake repair. They also provide services for engine diagnostics and repair, and transmission repair. Kojak Auto Maintenance is equipped to handle various vehicle needs, ensuring reliable and efficient service for their customers.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.9 out of 5 from 93 reviews. While some customers express satisfaction with specific individuals and the overall service experience, a significant portion highlights issues with service quality, pricing, and communication.
Service Quality:
The reviews indicate inconsistencies in service quality. Positive feedback mentions effective repairs and honest assessments, while negative reviews frequently cite unresolved problems after service, additional issues arising post-repair, and a perceived lack of expertise in certain areas, particularly with complex repairs like AC systems. The practice of charging separately for individual parts and installation is also a point of contention.
Common Themes:
Recurring themes include issues with problem resolution, particularly for complex or recurring issues. Communication and professionalism of staff, specifically receptionists and those handling service inquiries, are also highlighted as areas for improvement. Pricing transparency and the cost of spare parts are concerns for some customers. The discrepancy between advertised operating hours and actual workshop availability is another point of negative feedback.
Final Assessment:
Based on the available data, the business demonstrates some positive aspects, such as a pleasant showroom and positive interactions with certain staff members. However, the recurring issues with unresolved repairs, perceived lack of expertise in specific areas, pricing practices, and communication breakdowns significantly impact the overall customer experience and contribute to the lower average rating. While some customers have positive experiences, the frequency and severity of negative feedback suggest that the business may not consistently deliver high-quality and reliable service across all aspects of its operations. Potential customers should consider these factors when evaluating this service provider.

Map
Overall Google Reviews
3.9 (93 reviews)
Review 1 of 10
Member since
May, 05 2025
Location
Double Cola Road - Industrial Area 4 - Industrial Area - Sharjah, Sharjah, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 08:00 PM - 11:30 PM
Monday 09:00 AM - 01:00 PM
Tuesday 08:00 PM - 11:30 PM
Tuesday 09:00 AM - 01:00 PM
Wednesday 08:00 PM - 11:30 PM
Wednesday 09:00 AM - 01:00 PM
Thursday 08:00 PM - 11:30 PM
Thursday 09:00 AM - 01:00 PM
Saturday 08:00 PM - 11:30 PM
Saturday 09:00 AM - 01:00 PM
Sunday 08:00 PM - 11:30 PM
Sunday 09:00 AM - 01:00 PM
Services
Car repair and maintenance ser...
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