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Bicycle Repair
Malahi Land Toys Trading Central District Branch
Category: Motorcycle Repair
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Malahi Land Toys Trading Central District Branch, operating under the business name Malahi Land, is a versatile establishment catering to various recreational needs. The company offers a comprehensive range of services, including being a bicycle store, providing a wide selection of bicycles for sale. They also function as a bicycle repair shop, offering maintenance and repair services to keep bikes in top condition. Furthermore, Malahi Land serves as a bicycle wholesaler, supplying bicycles to other businesses. Beyond bicycles, the company extends its expertise to scooter repair, ensuring scooters are also well-maintained. Finally, Malahi Land operates as a toy store, providing a diverse array of toys for all ages.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews. While some customers report positive interactions with friendly and accommodating staff, a significant portion express dissatisfaction with customer service, citing rudeness, lack of responsiveness, and discriminatory behavior.
Service Quality:
The quality of service is inconsistent. Positive feedback highlights good service and helpful staff. However, negative reviews strongly indicate issues with staff attitude, communication, and willingness to assist customers, particularly those perceived as non-local. This suggests a potential gap in service standards and staff training.
Common Themes:
A recurring theme in negative reviews is poor customer service, specifically rudeness and a perceived lack of respect from staff. There are also allegations of preferential treatment towards certain customer groups. Conversely, positive feedback centers on staff friendliness and helpfulness.
Final Assessment:
Based on the limited sample of reviews and the provided overall rating of 3.8 out of 5 from 13 reviews, the business demonstrates inconsistency in delivering high-quality and reliable service. While some customers have positive experiences, the prevalence of negative feedback regarding staff behavior and customer service is a significant concern. To improve customer satisfaction and ensure business longevity, addressing staff training, customer service standards, and potential biases appears crucial. The current review data suggests that while the business may offer necessary services, the customer experience is not consistently positive or reliable.
Did you get good costumer service because I did not get any good costumer service he was talking to me with a loud voice and kept on calling me bro and told me to go to another store.
Friendly staff, kind and good service
It was good and accommodating staff
Very bad customer service from reception staff. Talking very rude. No respect for customer. Need to be friendly with customer and be honest about mistake
Well I thought it's only me who did not get the response and support that I was looking for. There are two staff in this shop and both are from Bangladesh. Me as a Bangladeshi guy got the worst response and from them. Really rude and doesn't care about the customer only if the customer is arab local. I was speaking with them in our own language and still got rude behaviour from them. When an Arab local waled in their behaviour changed completely and they started speaking in a very nice way with a smile bit when I was asking about a specific scooter they didn't even bother to answer me. Change you staff or else this business will not last longer.