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Appliance Repair
Mabrook AC Repairing
Category: Air Conditioning Repair
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Mabrook AC Repairing, operating under the business name Mabrook AC Maintenance, is a comprehensive service provider for various appliance and HVAC needs. The company offers appliance repair services, addressing issues with a range of household appliances. They also specialize in air duct cleaning service, improving air quality and system efficiency. Mabrook AC Maintenance provides dedicated appliances customer service, ensuring client satisfaction. Their services extend to dryer vent cleaning service, a crucial aspect of home safety and appliance performance. As a general repair service, they handle diverse repair needs. Furthermore, the company offers small appliance repair service, catering to the maintenance of smaller household devices.
Customer Sentiment:
The overall customer sentiment appears to be mixed, leaning towards positive based on the high average rating of 4.8 out of 5 from a large number of reviews (939). However, the provided sample of reviews reveals a significant number of negative experiences, indicating a potential discrepancy between the overall rating and individual customer outcomes.
Service Quality:
Positive reviews highlight prompt service, effective repairs, and fair pricing, particularly for AC and filter cleaning. Conversely, negative feedback points to recurring issues after repairs, unresolved problems, unprofessional behavior (wasting time, lack of knowledge), and poor communication regarding persistent issues. Several reviews specifically mention problems with fridge and AC repairs not being effectively resolved, leading to repeated service calls and continued malfunctions.
Common Themes:
Recurring positive themes include timely response, successful initial repairs (especially for AC), and perceived value for money in some instances. Negative themes consistently revolve around unresolved issues after initial service, poor communication regarding follow-up, unprofessional conduct during service calls, and a perceived lack of expertise in certain repair areas, leading to wasted time and money for the customer.
Final Assessment:
While the high average rating suggests a generally positive customer base, the detailed negative reviews provided raise concerns about the consistency and reliability of the service. The business appears to perform well in some areas, such as initial AC service, but struggles with effectively resolving complex or recurring issues, particularly with appliances like refrigerators. The disparity between the overall rating and the detailed negative feedback suggests that while many customers may have positive experiences, a notable portion encounter significant problems that are not adequately addressed. Therefore, while the business may be suitable for straightforward repairs, potential customers should be aware of the reported inconsistencies in service quality and the potential for unresolved issues.
Don’t ever call for this Guys service. They are totally useless. I called them for fridge repair. They had no clue what to do. They simply charged me without solving the problem and finally wasted 3 days before telling me I should call the company service Centre. They are totally unprofessional. Will never recommend their service to anyone. Be smart. Don’t waste your money on this guy. He will not fix your appliances. You will end up disappointed and wasting time and money. I would rate they zero stars.
I called them to repair my fridge because there was water leak on back side and they fixed the drainage. The day after, I messaged them that the same issue still persists. I was making follow up for days already and they just replied to just throw the water every time the drain is full. Now, I have to remove the water drain at back side of the fridge 2x a day because nothing was fixed in the first place.
Not recommended.
I called them to repair my fridge because there was water leak on back side and they fixed the drainage. The day after, I messaged them that the same issue still persists. I was making follow up for days already and they just replied to just throw the water every time the drain is full. Now, I have to remove the water drain at back side of the fridge 2x a day because nothing was fixed in the first place. Not recommended.
I totally recommend them! I had the other repair men come fix my ac 4 times before and they just kept making it worse till i found mabrook ac repair they literally fixed it in no time.
I was faced with an unfortunate situation where my AC unit shut down. I had little to no sleep and had to work the next day. HOWEVER, I gave mabrook AC a call at a friday (weekend) and they showed up at the earliest time and fixed up and cleaned up my ac and filters. The price was amazing too for the service and honestly I couldn’t help it but pay them more than what they offered. Wonder sweet and humble people too! 6/5 stars
Nice work. I recminded highly.will done mabrook.
They came to do maintenance for all my ACs, and they wasted the time in eating and drinking in my family hall. After 1 month of maintenance, all ACs got damaged. Their price is more than others
They changed the compressor and the AC stopped working after 2 days, they said it's a leakage in line,I paid for that again. It worked for 2 more days then again stopped cooling. They have already charged me the amount of a new AC and still the problem persists. I think the reviews are paid reviews
This one is also not available 24/7its fake because nor reply from them tell now ,I called them more then 8 times,
Will done mabrook.My ac perfect. I recminded highly.
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