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Appliance Repair
LuLu Center - RAK
Category: Appliance Repair
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LuLu Center - RAK, operating under the business name LuLu Hypermarket, is a comprehensive retail destination. The company offers a wide array of services, functioning as a hypermarket, supermarket, and specialized stores. As a hypermarket and supermarket, it provides a vast selection of groceries, including fresh fruits and vegetables, and operates as an Indian grocery store. Beyond food, the company offers an appliance store, a cell phone store, a clothing store, a fashion accessories store, a kitchen supply store, and a toy store, catering to diverse consumer needs under one roof.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.1 out of 5 from a large sample size of 2577 reviews. While a significant portion of customers express satisfaction, there are recurring negative experiences that temper the overall positive outlook.
Service Quality:
The reviews suggest variability in service quality across different aspects of the business. Positive feedback highlights strong work ethic among some staff and the availability of discounts and offers. However, negative feedback points to issues with product quality, particularly concerning food items, and concerns about the transparency of discount voucher promotions, specifically the lack of display items for discounted products.
Common Themes:
Recurring positive themes include the availability of a wide range of products and competitive pricing through discounts. Negative themes consistently revolve around the quality of certain products, particularly food, and dissatisfaction with the implementation of discount programs, raising concerns about product inspection prior to purchase.
Final Assessment:
Based on the provided data, the business demonstrates strengths in offering a diverse product range and attractive pricing strategies. However, inconsistencies in product quality, particularly in the food section, and issues with the transparency and practicality of discount voucher usage are notable weaknesses. While the overall sentiment is positive, addressing these specific areas of concern is crucial for consistently delivering high-quality and reliable service across all offerings and further improving customer satisfaction.
Cheap supermarket they don't have anything, Carrefour much better
Food was very bad ...we buy banana fry too much oily Red velvet cheese cake also very low quality Last time also happend same.. we thought it will be change this time But same happend
Huge market multistage with cool offers . Quick service . Max discount u ever seen in my lifetime. Fresh food every day special bfish
It's wonderful to see a trainee named jamal demonstrating such strong work ethic. A positive attitude and good performance are truly valuable assets in any workplace. Such dedication early in a career is a sign of great potential. It's always encouraging to witness employees taking initiative and showing commitment.
Lulu offers discount vouchers after shopping. They usually give 2 or 3 items that u can buy with a discount voucher. I tried to buy a watch with the voucher which costs 73 after the voucher discount. And they dont have a display piece to check. Customers have to blindly buy it , just because they have given some discount???? This doesn’t make any sense. Should at-least have a display piece to check the features and fit. I felt its a trick to sell low quality products.
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