Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Air Conditioning Repair
Jumbo Electronics, street hamdan
Category: Electronics Repair
Night Sky Building Cleaning Services LLC, operating under the name Night Sky Cleaning, is a house cl...
Category: Computer Repair
Elixir Technologies, a computer store, offers a range of services to meet technology needs. The comp...
Category: Appliance Repair
Best Repair UAE is a repair service business that offers a wide range of services. The company offer...
Category: Home Maintenance
Shield Air - AC Duct Cleaning Services is a business specializing in air duct cleaning. The company...
Category: Computer Repair
Golden Mood Computers - Website | QR Solutions | Softwares, also known as GMCC UAE, is a technology...
Jumbo Electronics, located on Hamdan Street, is a prominent retailer offering a wide array of electronic goods and appliances. The company offers a comprehensive selection of products including televisions, audio systems, computers, mobile phones, and cameras. Beyond consumer electronics, they also provide a range of home appliances such as refrigerators, washing machines, air conditioners, and kitchen appliances. Their services extend to installation, repair, and maintenance of these products, ensuring a complete customer experience. Jumbo Electronics caters to both individual consumers and businesses, providing solutions for various electronic and appliance needs.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 3.9 out of 5 from 693 reviews, customer sentiment appears mixed. While the average rating suggests a generally positive experience for a significant portion of customers, the detailed reviews highlight notable areas of concern that negatively impact the perception of service quality for some.
Service Quality:
Analysis of the detailed reviews indicates inconsistencies in service quality. Positive feedback points to good location and accessibility for purchasing electronics. However, several negative reviews strongly criticize staff behavior, citing issues such as unhelpful or dismissive attitudes, lack of empathy, and unprofessional conduct including shouting and pressuring customers to purchase additional items. Experiences with product issues and the subsequent service center process also received negative commentary.
Common Themes:
Recurring themes in the negative feedback include poor staff interaction, perceived lack of care for customer well-being, and issues with product reliability and the resolution process. Conversely, positive feedback primarily focuses on convenience and product availability.
Final Assessment:
While the business benefits from a convenient location and a wide range of products, the detailed reviews reveal significant weaknesses in customer service and the handling of product-related issues. The disparity between the average rating and the severity of some negative experiences suggests that while many customers may have satisfactory transactions, those encountering problems face significant challenges. To consistently deliver high-quality and reliable service, the business needs to address staff training, improve customer interaction protocols, and streamline the process for resolving product defects.
Branch timings say that the shop open at 10:00 AM on Friday, however, i went at 8:45 AM to wait in line for the new iphone, and i found the shop opened already and stock was finished. Very bad experience.
Easy to access, good location for buying smartphone,laptop, tablets and accessories.
First time visitor, was looking for Sony Headphones. But the service was bad. He clearly didn't want to be there. He'd make a face every time I asked a question about the product and wouldn't look at me or my husband in the eye. It was a very off-putting experience. I wanted to get out of there asap.
One of the worst electronic shop in uae that is called jumbo. I purchased one samsung mobile after 10days it was more heating .then i went that shop i told them the issue .they they are send to service centre. After 4 days they are return back the mobile and they said there is no issues in your mobile now you can use and it wiil not come again that issue.after 1 hours same issue was came.... workinf staff is very cheating the customers.
The worst place to purchase. I had an experience when I went there to purchase a phone. Because of heat I was feeling sick, even after asking many times for tissue paper and water they didn't even bother to give any. Finally after asking for many times, a girl working there provided me some water. It was such a horrible experience. I felt like even if I fallen on the floor they wouldn't care. Also, not mention, they were trying to sell me more and more things when I was feeling sick and sitting down. Could you be more cruel? I had to beg the employees to stop. Still they didn't. And the noise, oh my god. You have no idea how unprofessional the employees are. They are literally shouting at one an another, they don't care customers are there and they will feel uncomfortable. THEY ONLY SEE YOU AS A CASH COW. NO HUMAN VALUES, NO EMPATHY NOTHING. HORRIBLE EXPERIENCE. NEVER GOING BACK.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy