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Electronics Repair
IKEA Fujairah
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IKEA Fujairah, , is a comprehensive home furnishings retailer. The company offers a wide range of products and services, including furniture for various rooms like bedrooms and offices. They provide furniture accessories to complement their main pieces and also specialize in garden furniture. Customers can find a selection of mattresses and other bedroom essentials. As a furniture store, the company offers a complete shopping experience for furnishing homes and offices.
Overall Customer Sentiment:
Based on the provided reviews and the average rating of 3.8 out of 5 from 34 reviews, customer sentiment appears to be moderately positive with some notable areas for improvement. While several customers express satisfaction with specific aspects of their experience, a significant formal complaint regarding account discrepancies indicates a potential issue impacting customer trust and loyalty.
Service Quality:
Positive feedback highlights friendly and knowledgeable staff, particularly in assisting with product information, promotions, and membership registration. The convenience of the location and the availability of a variety of products, despite being a smaller branch, are also appreciated. However, the formal complaint regarding unauthorized deductions of reward points points to a critical service failure related to account management and data integrity. This suggests inconsistency in the delivery of reliable service.
Common Themes:
Recurring positive themes include helpful and professional staff interactions and the convenience of the Fujairah City Centre location. The availability of food options, specifically the shawarma, is also mentioned positively. The primary negative theme is the issue of account discrepancies and the handling of reward points, which significantly impacts customer perception of reliability and trustworthiness.
Final Assessment:
IKEA Fujairah City Centre demonstrates strengths in customer interaction and location convenience. The staff is generally perceived as helpful and friendly. However, the presence of a formal complaint regarding account issues raises concerns about the reliability of their systems and processes, particularly concerning customer data and loyalty programs. To consistently deliver high-quality and reliable service, addressing the reported account discrepancies and ensuring robust data management practices are crucial. While positive experiences exist, the negative feedback highlights an area requiring immediate attention to improve overall customer satisfaction and trust.
Am super excited for the new IKEA. No more long drive to Dubai festival city. Thankyou to the amazing team. Latifa , Amna, Snooky and the Manager. Now this is what l call having fun while you work. The ladies tried really hard to help me forgot my bank cards fhe payment system needed a physical card for refund. You were all kind and professional. Love the vibes. When women are not trying hard to outshine each other but support each other to make sure the customer happy and is back again and again. THANK YOU 😊
Formal Complaint, Account Discrepancies Dear IKEA Fujairah City Centre Team, This letter formally expresses my dissatisfaction with recent account activity. My phone number, associated with my account for over a decade, reflects unauthorized deductions of previously accrued reward points. This requires immediate rectification. I demand an immediate account information update and prompt resolution to restore the deducted points. I expect this matter to be addressed with the appropriate urgency. A swift response is anticipated. Sincerely,
I had the pleasure of being helped by an Indian lady during my visit to IKEA Fujairah City Center. She was extremely friendly, knowledgeable, and made sure I was aware of everything I needed, from promotions to registering as an IKEA Family member. Her excellent customer service made my day! I highly recommend this store and this lady (whose name I unfortunately didn't catch) for a top-notch experience!
It is located in city center mall Fujairah. Small branch of IKEA not as Dubai or Abu Dhabi branches but, still you can find variety of what you need from bigger branches of IKEA and if there is something is not available in the branch, they can manage to get it from other stores or even the main store.
The location in city Centre Fujairah (IKEA ). It was great for quick bites with reasonable prices. I tried their spicy shawarma and normal shawarma . I recommend to choose spicy .The shawarma come in Lebanese bread /Saj bread ,which was mildly spiced and juicy compared to other shawarma joints in Fujairah . Must try……..
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