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Electronics Repair
Horizon Electronics Devices Repair
Category: Electronics Repair
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Horizon Electronics Devices Repair is an electronics repair shop. The company offers a range of services including the repair of various electronic devices. This includes fixing issues with smartphones, tablets, laptops, and other gadgets. They provide solutions for common problems such as cracked screens, battery replacements, water damage, and software malfunctions. The company aims to restore devices to working order efficiently.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 and the majority of reviews expressing satisfaction. However, a notable negative review highlights a significant issue with initial customer interaction and perceived rudeness.
Service Quality:
Strengths in service quality are frequently mentioned, including knowledgeable and helpful staff, efficient processes, and effective technical support. The business is recognized for providing solutions for electronic repairs and elevator spare parts. The negative review, however, raises concerns about the welcoming nature of the reception and the potential impact on trust for critical repairs.
Common Themes:
Recurring positive themes include the expertise of the team, efficient service delivery, and the ability to meet specific customer needs. The primary negative theme revolves around the initial customer experience at the reception, suggesting a potential inconsistency in service quality at different touchpoints.
Final Assessment:
Based on the available data, the business generally delivers high-quality and reliable service, particularly in the technical aspects of electronics repair and support. The high average rating and positive feedback from numerous customers support this conclusion. However, the isolated but impactful negative review regarding the initial customer interaction at the reception indicates a potential area for improvement to ensure a consistently positive experience for all customers from the outset. Addressing this specific weakness could further enhance the business's reputation for reliability and customer service.
Great experience! Fast, friendly, and affordable.
Its verygood experience for technical saport sir.
One of the best solution for all our electronic repairings and for elevator spare parts lead my Mr Balan and best supporting team …highly professional and supportive team.
Reception is not welcomming new customers, they said we are busy no time to talk. very rude service. If this is the welcomming way, imagine how you can trust them in repairing your critical devices for industry or others. Not recommending them at all. Thanks for some bots ability giving you higher reviews in social media.
The best elevator electronics repair and service company in UAE. Great customer service very knowledgeable and helpful. Policy was specific to my needs. Very patient and quick process.
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