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Auto Repair
Ghayar Auto Spare Parts - Head Office
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Ghayar Auto Spare Parts - Head Office is an auto parts store. The company offers a wide range of auto spare parts for various vehicle makes and models. Their inventory includes essential components such as engine parts, brakes, suspension systems, electrical parts, and body panels. They cater to both individual customers and businesses, providing parts for repairs, maintenance, and upgrades. The company aims to provide quality parts and reliable service to meet the needs of vehicle owners and mechanics.
Overall Customer Sentiment:
Based on a collection of 55 reviews with an average rating of 4.9 out of 5, the overall customer sentiment towards Ghayar is overwhelmingly positive. Customers consistently express high levels of satisfaction with the service, product availability, and staff interactions.
Service Quality and Efficiency:
Reviewers frequently highlight the efficiency and reliability of Ghayar's service. Key strengths include prompt delivery, accurate order fulfillment, and a smooth overall experience. The business is praised for its ability to source hard-to-find parts and offer competitive pricing.
Common Themes and Strengths:
Several recurring themes contribute to the positive feedback. The professionalism, helpfulness, and dedication of the staff, with specific mentions of individuals, are consistently appreciated. Customers value the personalized service and the willingness of the team to go the extra mile, including personal deliveries to ensure timely receipt of parts. The availability of a wide range of parts, including those for car modifications and specific vehicle models, is also a significant strength.
Areas for Improvement:
While the feedback is largely positive, one review indicates a potential weakness related to order accuracy and return/exchange policies. A customer reported receiving an incompatible part and facing difficulties with the return process due to system issues. This suggests a need to review and potentially improve procedures for handling incorrect orders and ensuring compatibility information is accurate, particularly for region-specific vehicle variations.
Final Assessment:
Ghayar appears to be a highly reputable and reliable auto parts provider. The business excels in customer service, product sourcing, and efficient delivery, leading to a very high average customer rating. While there is a minor area for improvement regarding order accuracy and returns, the overall pattern of feedback strongly indicates that Ghayar delivers high-quality and dependable service, making it a recommended option for auto parts needs.
Excellent services, but I faced one issue with wrong part ordered and delivered to me , I fixed after 2 months and founded that the item is not compatible with my GCC car and only for US cars and they refused to return it or exchange it with the correct item due system issues, still order from them
I am a happy customer of Al Ghayar. I have been dealing with them for many of my requirements. They have a very professional and efficient team who were helping me with the product details and usage. Their offer has been very competitive. Delivery is always on time.Many thanks to Mr.Sajad from E-Commerce team who has been assisting me time to time for all my requirements. Kudos to you !!!
I recently had the pleasure of experiencing the services provided by Ghayar, and I must say, I was thoroughly impressed. The efficiency and reliability of the service were outstanding, ensuring all my needs were met promptly. The professionalism and warmth of the staff added a personal touch to the entire experience, making it even more remarkable. A special mention goes to Mr. Rami, whose dedication and readiness to assist at any moment truly exemplify the exceptional customer service this organization is known for. His efforts to provide the best possible service did not go unnoticed and are greatly appreciated. Thank you for such a wonderful service experience!
It's a great place for all your car mods and parts requirement. I was dealing with Ramy, he was very supportive and professional. I got great prices for the parts I ordered, I have taken Dobinsons IMS Shocks and spring kit, also a Geniune Mopar radiator for Ram 1500. I definitely recommend this place, try them you wouldn't be disappointed.
just wanted to say a big thanks for the awesome service! The spare parts arrived on time and in perfect condition. Really appreciate the quick delivery and smooth experience. Special thanks to the Mr salem the owner of ghayar who delivered the items by himself to dubai south to avoid delaying me ❤️
Today, I placed my first order for parts that I couldn’t find in the Saudi market, junkyards, or Haraj. It was a challenging search until I discovered a fantastic site with exceptionally helpful staff, especially Mahmoud. Not only did I find the parts I needed, but I also found competitive prices and received excellent service. I truly appreciate their efforts and will definitely recommend them to my friends. Previously, I would purchase parts from the U.S. if they were unavailable locally, but I’ll now consider Ghayar as my primary option. Thank you مع أطيب التحيات
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