FoneZone

Edit: It gets even worse. They took the phone, kept it with them for a week, and then sent it back through a courier which they charged me for!

Is the phone repaired? No! It comes back to me with the same faulty battery. Such sellers shouldn’t be allowed to operate. Very disappointed.

Purchased a phone from them only to find out the battery inserted inside is not genuine. I contacted the customer service who arranged pick up 2 days back and now crickets…no update on when I can receive it back, no response from the team.

Fabulous. I m satisfied with fone zone the devices that i bought 8s very good condition and the quality and price is affordable. I recommend it to buy devices from fonezone bcz the device are very cheap and good quality. The customer service are very good and supportive i buy the products from fonezone i have some issues but the customer support is really good. I contact directly to miss aliza the customer service. And she's handle my case very well. I m satisfied with them . Thank you so Good luck

Firstly great and fast response Professional Very good phone in good and excellent shape I thought there was a problem and there were very kind in responing the send i free pickup to check the phone but before the arrival I managed to see it was just an settling issue So excellent place to buy from

I Got my phone from PhoneZone, & “Mrs Aliza” was super helpful. She made the whole process easy and handled everything professionally. Good service, legit product, and fair pricing. If you’re looking for a reliable spot, ask for ~Mrs Aliza~ she got you! Thx PhoneZone am gonna get back for 15pro Soon!

I recently had an unsatisfactory experience with FoneZone. I visited their listed location, but the store was not there. When I submitted a review detailing my concerns, their response was unsettling. Instead of providing directions or assistance, they requested my order number, implying I needed to make a purchase before they would help. This seemed highly unprofessional.

Furthermore, I contacted the Dubai Economic Department and discovered that no business license is registered under the name "FoneZone." This raises concerns about the legitimacy of their operations.

A reputable business should offer transparency, accurate information, and helpful support—not request payment before providing assistance. If you value your time and money, I would advise against using their services. Trust is crucial in any transaction, and FoneZone, unfortunately, lacked it.

I went to the location, but unfortionetly I didn't find the store.

It's not good 17 dates is mobile com to Me after two day's touch is not working it's bad my mobile phone google pixel 6 pro assassariy sambhal is not good movis camera it's totally fake no response price 1000 SR sudia reyal mobile panel not working

The customer care service was excellent—quick, helpful, and very professional. They listened patiently, understood my concerns, and provided effective solutions right away. I truly appreciated their friendly attitude and prompt response. It made my experience smooth. Good luck siya..

The quality of the mobile is good, there are no scratches on the screen and the back. The mobile software works very well, supports a fairly large number of apps, and the browsing speed is very good. The camera, display and battery of the mobile are all very good, but there is one problem, the fingerprint ID of the mobile does not work.

This was one of the most terrible experiences I had with this company/store. After having received our first refurbished iPad, we noticed under "Remote Management" that this iPad is owned by a Company from the US (usually it's the case if the sale from this company was unauthorized or if it's a stolen item). The store returned the item and promised a replacement, which took about 3 weeks to happen. To our surprise, the replacement iPad that I received this morning had a cracked screen because of improper packaging. So far neither the store nor the shipping company has taken action. I will personally go to their store to have the item returned and ask for a full refund. I will update you accordingly. There is something very fishy about this company/store and I would not advise you to buy from them. The first two photos are from the first iPad they sent (owned by a US company) and the last two photos from from the replacement iPad that we have received this morning.
Posted on May 13.

I ended up going to their store on the next day and it's actually a very small office in a backside building. I had to wait for someone to open the entrance door down as my calls were not being answered. Their customer service guy Joseph (the only one in the office) would not accept to refund the paid amount. Instead, he proposed to fix the screen. He promised it was going to be done on the same day and shipped on the next day, but I haven't received the item yet. Although he assured the replacement screen will be original, I strongly doubt it is. It was actually strange that he was insisting to replace the damaged screen rather than sending me a new replacement, using the excuse that the latter will take time. Do not get fooled by the lower prices they offer! Do not buy from them!!!
Posted on May 16.

We finally received the same piece with supposedly a newly replaced original screen. After few days of use, we got a blue line on the screen and the button moved out of place/position. They are cheaters and cannot be trusted! I will be submitting a complaint on Dubai Municipality Consumer Protection, and will update you with the final resolution.
Posted on May 24.

The seller posted a review apologizing for the poor service and promising to address the issue internally. Yet their feedback was that the damaged screen/LCD is not covered by warranty. This is supposedly the original apple screen they have installed few days earlier. It is funny that they are willing to fix the button but not the screen. They refuse to admit that this is a workmanship issue so that the repair is not covered by their warranty. Anyway, I have raised a complaint against them on Dubai Municipality Consumer Rights website, and I encourage those of you who got scammed to do the same. They need to be out of business!
Posted on May 25.

It is obvious by now that this is a Company that scams people by selling either counterfeit products, or products with counterfeit parts. I encourage you to issue a complaint on Dubai Consumer Rights and add as many details as you can. They will assign someone who will contact you to follow-up. They have advised that I get a report from Apple to strengthen the case against them. Take your item to the main supplier/manufacturer and get a report if you can.
https://consumerrights.ae/en/Pages/consumer-complaint.aspx
Posted on June 9.

Worst online shop,I ordered iphone xsmax and it came oct 21,monday..and the phone is totally not good,when it charging it’s getting hot and the battery is worst,I can’t even used it for an hour it’s getting battery low,and I’m expecting to get the good phone because I choose excellent one but it’s not,and now I keep calling them to pick it up and replace another one,but until now nothing happened,they don’t even care the concern of there customer..it’s been 1week asking them to fix my problem but they don’t care..
Don’t ever ever order here…
It’s just wast of money and time..!!!!!!!!!!
Order number..
FA78038