Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
Fasttrack Emarat Al Rawda
Category: Computer Repair
Majesty Phones is a business specializing in mobile phone services. The company offers a range of se...
Category: Air Conditioning Repair
Al Yazdan AC Maintenance LLC is an air conditioning contractor. The company offers a range of servic...
Category: Air Conditioning Repair
Shrooq Al Shams AC Maintenance's highlights their expertise in air conditioning repair, air compress...
Category: Air Conditioning Repair
SMART AIR CONDITIONING is an HVAC contractor that offers a range of services. The company offers ins...
Category: Electronics Repair
Alistore, an electronics store, offers a wide range of products and services. The company offers a d...
Fasttrack Emarat Al Rawda, , is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, specialized auto air conditioning service, and auto body shop repairs. For parts and accessories, the company offers an auto parts store, a battery store, a car accessories store, and a dedicated car battery store. They also provide essential maintenance services such as auto tune-ups, oil changes, and tire services through their tire shop.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 from 51 reviews. Many customers express satisfaction with the service provided, highlighting professionalism, efficiency, and the helpfulness of staff. However, a small number of reviews indicate significant negative experiences, particularly concerning pricing, staff attitude, and perceived lack of expertise in specific services.
Service Quality:
Strengths in service quality are frequently mentioned, including skilled technicians, exceptional workmanship, and efficient service delivery, particularly for routine maintenance like oil changes and tire services. The business is often described as a convenient "one-stop shop." Conversely, weaknesses are noted in specific areas such as AC service, where some customers felt the staff lacked the necessary expertise to diagnose and fix complex issues beyond simple gas refills. Instances of unprofessional and potentially discriminatory behavior from staff are also reported, significantly impacting the perceived quality of service for those affected.
Common Themes:
Recurring positive themes include the professionalism and helpfulness of specific staff members, the speed of service, and the overall convenience of the location and range of services offered. Negative themes center around pricing concerns, particularly perceived overcharging, and issues with staff attitude, including rudeness and a lack of willingness to assist in certain situations. The quality of specialized services like AC repair and car washing also receives mixed feedback.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service for many customers, contributing to a strong overall average rating. Key strengths lie in routine maintenance and the convenience of a comprehensive service offering. However, the presence of significantly negative reviews, particularly those highlighting issues with staff conduct and expertise in specific areas, suggests inconsistencies in service delivery. While the majority of customers seem satisfied, addressing the reported weaknesses in staff training, pricing transparency, and specialized service capabilities would likely enhance the overall customer experience and further solidify the business's reputation for reliability.
Always giving excuses, they don't want to work, zero customers service
Excellent service and support provided from Mr. Siju, good job from the crew while changing the tires
Great service offered by the team here, Thanks to the supervisor Sachiv, Ajeesh, Nadeem and ashvaq.
I did my 10km service with Fast Track and it was an amazing experience. Professional staff, very reasonable price and latest equipment. One stop shop for all vehicle maintenance needs.
Not perfect but its ok if you hurry and need quick wash 24hr is ok
But not professional wash and deep
Not very experienced staff
Recently availed marketing promotion of AC service and realised they are not equipped, can only refill gas.. that too with out proper knowledge!! . they failed to find or fix any other ac problems.
Resulted malfunction of my compressor with overloaded ac gas
Service in fast track La rawdha branch sheikh ammar road is awsom. Epecially there is a guy Ashafaq he is very helping and his attitude is excellent. Really appreciated.
This is the best place for vehicle service. The technicians are highly skilled and provide exceptional workmanship. Additionally, the customer service is outstanding, making the entire experience smooth and hassle-free. I highly recommend this place for anyone in need of reliable and efficient vehicle maintenance.
Worst experience ever, it happen that the tyre of my car flattened just next to the shop, price are over rated as it increased and I didn’t have any money on me at the time, I asked how much for tyre change with the spare one meanwhile the employee was like 40 dhs!! I asked if I can talk to the supervisor (sudeer) I had 20 dhs change he was like no 40 only if you want you take it if not just go ur ARAB!!!!!!!!
I asked if I can use the jack and I will do it my self since I’m in this situation he was no go out,
Worst staff and not professional and inhuman and on top of that racist..
I always use their services as they’re close my home but this will be that last time.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy