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Auto Repair
Fasttrack Emarat Ajman Shamil
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Fasttrack Emarat Ajman Shamil, is a comprehensive automotive service provider. The company offers a wide range of services including car repair and maintenance, auto air conditioning service, and auto body work. They also function as an auto parts store, providing necessary components for repairs. For performance enhancement, the company offers auto tune-up services. Additionally, they serve as a battery store, car accessories store, and specifically a car battery store. Essential maintenance like oil change service is available, and they operate as a tire shop, handling tire sales and services.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.4 out of 5 from 299 reviews, the general customer sentiment towards Fastrack Emarat appears to be largely positive. While a small number of negative experiences are noted, the majority of feedback highlights satisfaction with the services provided.
Service Quality and Strengths:
Recurring positive themes indicate strong performance in several areas. Customers frequently praise the staff for their professionalism, knowledge, and helpfulness. Specific mentions highlight the ability of technicians to accurately diagnose and resolve complex issues, even those that have been persistent. The thoroughness of the service, including attention to detail and even cleaning, is appreciated. Punctuality and value for money are also cited as strengths. The business is seen as reliable and trustworthy by long-term customers.
Areas for Improvement and Weaknesses:
Conversely, the negative reviews point to inconsistencies in service and customer interaction. Issues raised include poor customer service, negative staff attitude, and a perceived lack of attentiveness or organization, particularly regarding waiting times and assistance. One review specifically mentions a negative experience with the Ajman branch.
Common Themes:
Key themes emerging from the reviews include the importance of knowledgeable and dedicated staff, the impact of thorough and detailed service, and the significance of consistent and positive customer interaction. The contrast between highly positive experiences and a few negative ones suggests potential variations in service delivery or staff performance across different interactions or possibly locations.
Final Assessment:
Considering the high average rating and the prevalence of positive feedback, Fastrack Emarat generally appears to deliver high-quality and reliable service. The business excels in technical expertise and thoroughness, leading to positive outcomes for many customers. However, addressing the reported inconsistencies in customer service and staff attitude is crucial to ensure a consistently positive experience for all patrons and maintain their strong reputation.
Bad experience not advice to do work or to fix there 👎👎👎👎👎👎
Dealing with fast track from 2002 but recently seems they don't bother about customers any more. Waiting for some one to cone and assist but no one bothered. One person told me to wait after this car after i went the other person telling it will take long time. Will not recommend any one for fast track ajman branch and this will be my last visit to them. Funny part being a big name see the way the tyre storage also not as per procedures
Great supportive staff. Strongly recommended to get your car checked out here for anything. Unless they are doing any repairs, they wouldn’t charge you for anything such. I m generally very confused about car in general. These guys are gr8 in helping us understand
I am absolutely amazed by the service this shop provided! My 10-year-old car sounds better than when I first bought it. They were meticulous with every detail check up - They even cleaned areas I wouldn't have thought of, like inside the engine room after they finished the work.The staff was professional and clearly takes pride in their work. They provided helpful tips for maintaining the car'. The service was completed on time as promised, and the value for the price was exceptional. I'll definitely be returning regularly! Especially very much thankful to Mr Syed Rafiulla
I asked for alignment the guy there said he needs to test drive other wise he is not doing the service the guy has a bad attitude with customers
I often visit this Fastrack Emarat, and Mr. Nelson is incredibly humble—he diligently helped me pinpoint the issues and is truly dedicated to his work.
Mr. Mohd Fasiuddin has serviced my car Ford Escape today and I am very pleased with his service as I had a prolonged issue in my car which he was only able to detect and repair. I am a regular customer of fasttrack for a long time and have not seen a dedicated person like him who is humble, polite and at the same time knows his job in and out.I would recommend Fasttrack as an organization to recognize his work and talent and let him grow. Very much pleased with his job.
The worth service ever and bad behavior from some people there last time i visit the same place again
Very bad service plate factory people went 15min early.
I came from Abu Dhabi just for number plate I need to come back again.
Very good customer service, professional supervisor and staff. They know what to do exactly in your car, if they don't they won't act smart and try to take your money and waste your time. They take good care of your car. I've been a regular customer for more than 2 years and they never disappoint me. Thank you guys and keep up the good work.
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