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Auto Repair
EVS Electric Vehicle Services.
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EVS Electric Vehicle Services is a business specializing in electric vehicle care. The company offers a range of services including auto electrical service, electric motor repair, and the installation and maintenance of electric vehicle charging stations. They also provide vehicle inspection services, ensuring the proper functioning and safety of electric vehicles. Their expertise covers various aspects of electric vehicle technology, from intricate electrical systems to the core components like electric motors.
Customer Sentiment:
Overall customer sentiment is overwhelmingly positive, as reflected in the high average rating of 4.7 out of 5 from 314 reviews. Many customers express strong satisfaction and consider the business the "best EV garage in Dubai." However, a small but significant number of negative reviews highlight serious issues.
Service Quality:
Strengths consistently mentioned include professional, knowledgeable, and hospitable staff, particularly regarding EV-specific issues and software modifications for non-GCC vehicles. Customers appreciate the perceived value for money compared to other options, including official dealerships. The speed and efficiency of service are also praised by some. Conversely, negative reviews point to significant weaknesses, including poor communication, extended service times beyond initial estimates, alleged overcharging for unperformed services, and even damage to vehicles.
Common Themes:
Recurring positive themes include the expertise in EV repair, particularly for Tesla and Chinese models, the helpfulness and professionalism of specific staff members (Adeeb is frequently mentioned), and a welcoming environment. Negative themes center around communication breakdowns, delays, and concerns about the honesty and reliability of the service provided in some instances.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to deliver high-quality and reliable service for a large majority of its customers, particularly in the specialized field of EV repair and software. The positive feedback strongly emphasizes expertise, value, and customer care. However, the presence of negative reviews detailing significant issues with communication, service duration, and alleged dishonesty indicates inconsistencies in service delivery. While the overall sentiment is highly favorable, potential customers should be aware of the reported negative experiences and consider these when making a decision.
Best EV garage in Dubai . I’m truly impressed of how professional, very well organised , clean, hospitable this garage for Electric Vehicles is!! I had been to quite a few and some of top rated ones in Dubai but this one is definitely the best! Very welcoming, knowledgeable and professional staff, warm environment, premium service that I never encountered before not only in Dubai but even in Europe where I lived most of my life. I highly recommend this place so really don’t waste your time trying others ..you won’t find a better one for Your EV . They can change the software for navigation and fast chargers even for Chinese cars and Teslas that are not GCC specs. Prices are very affordable compared to others and compared to the quality of service. Thanks Adeeb for patiently listening to my needs and making even more effort to support me and respond / clarify all my doubts giving me very straightforward and practical solutions . Thanks to the girls in call centre and in reception was super easy taking an appointment and agree in advance the time range for the visit so if you are a busy person like me that value your time , there you will find people that value it too and they will do the necessary the quickest they can .. not like most garage that tells you to leave the car for days just to charge you more for fixing a small thing . To conclude really reliable, professional and honest. (Rare mix ) especially here.
EVS wasted my time, disrespected my trust, and charged me for services they never performed.
I booked major service + gear oil change. Waited 11 days. Dropped my car. Nobody updated me — I had to chase them.
On Saturday, I found my car untouched. When I asked for the key, they refused and dragged the car inside just to rush 30-min work before closing.
They billed me AED 783, including AED 486 for a “major service” that never happened.
Honestly one of the worst service experiences I’ve had. They lie, delay, and squeeze money. Be warned.
Exceptional Service at EVS – Thanks to Adeeb! I recently had my Tesla Model Y serviced at EVS, and I couldn’t be happier with the experience. A huge shoutout to Adeeb, who was in charge of fixing my car. His customer service was truly outstanding—he kept me updated every step of the way with detailed explanations, videos, and voice notes, ensuring I was always at peace knowing what was happening. Not only was the turnaround time impressively fast, but Adeeb also provided great advice that was both insightful and valuable. The quality of work at EVS is on par with, if not better than, the dealership, and their pricing is excellent for the value they deliver. I left feeling completely satisfied and stress-free, knowing my car was in the best hands. If you’re looking for top-notch EV service, I highly recommend EVS—especially Adeeb. I couldn’t have had a better experience!
I had an incredible experience with car service that truly touched me. From the moment I walked in, I felt welcomed and cared for. The staff was not only efficient but also attentive to my needs throughout the entire process. It was a refreshing experience to receive such kindness and speed in service, making everything go smoothly. I left feeling grateful and satisfied. 😇 My gratitude to all staff especially Mr.Adeeb
I had an outstanding experience at EVS Electric Vehicle Services! The center provides exceptional service with top-notch hospitality and a team of highly skilled professionals. From start to finish, the staff demonstrated expertise, transparency, and a genuine commitment to customer satisfaction. A special thanks to Mr. Adeeb, who was incredibly helpful, knowledgeable, and honest. His customer-first approach truly sets him apart, making the entire experience seamless and cost-effective. Unlike other service centers, EVS prioritizes customer needs over unnecessary expenses, proving to be a far better choice than Tesla’s own service center. I highly recommend EVS Electric Vehicle Services to any EV owner looking for reliable, efficient, and professional service. 5 stars all the way!
I have took my car to them to fix the door and to program the software to GCC the door stop working the next day. It doesn’t open anymore, and the GCC,software they have added is an old version cpu that they should not add to the 2022 mode! and i didn’t know that until i took the car for checking in other workshop!
I took my car for repair, but the service was below standard, and they ended up damaging the car. I cannot recommend dealing with them.
These guys are really professional especially in EV cars, they know exactly what and how to fix every single part in the vehicle. I had a problem in my tesla MY , the LTE, navigation , preconditioning and many setting access was hidden. I have checked 2 other EV SHOPS and the answer was the same (not possible to fix) The car took 4 days in EVS workshop, they have fixed all the problems from A TO Z plus offering me a discount without any regrets. I want to thank Mr. ADIB for his follow up and updates!!
Worst service ever, more expensive than tesla service center itself, awful customer service, my car took more than 20 days after being told that it’ll take 1 or 2 days and then didn’t even start working on it & I haven’t been updated at all, barely anyone there answered my calls or replied
Yeah I gave my car for one month. That is very bad service car initially I’ve got worse conditions and I gave it to them. Car was very dirty. It seems like they don’t give a no interest in their clients. If you want to save your car don’t come there, please, very expensive same price as Tesla but Tesla will do better job