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Computer Repair
Ensure Services
Category: Computer Repair
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Category: Computer Repair
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Category: Computer Repair
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Category: Electronics Repair
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Category: Computer Repair
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Ensure Services is a business that specializes in a wide range of technology repair and support services. The company offers computer repair services, addressing various hardware and software issues. They also provide computer networking services, assisting with setup and maintenance. Ensure Services offers comprehensive computer support and services, catering to diverse user needs. Data recovery services are available to help retrieve lost or inaccessible information. The company operates a mobile phone repair shop, fixing issues with various smartphone models. Additionally, Ensure Services provides printer repair services and screen repair services for different devices.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 2.9 out of 5 from 403 reviews, customer sentiment appears predominantly negative. Recurring themes indicate significant dissatisfaction with communication, service delivery, and overall reliability.
Service Quality and Common Themes:
A primary area of concern is the lack of effective communication. Multiple reviews highlight difficulties in reaching the business via phone, email, and even online contact forms and chat. Customers report unanswered calls, unacknowledged emails, and a general lack of responsiveness, leading to frustration and uncertainty regarding the status of their repairs.
Another significant weakness appears to be the service process itself. Delays in providing quotes, extended repair times (e.g., two months for a keyboard repair), and difficulties in retrieving devices are frequently mentioned. The reported issues with location changes and connectivity problems further contribute to a perception of disorganization and poor operational execution. Pricing is also cited as a point of contention, with one review specifically mentioning an "absurd" charge for a printer head.
Strengths:
Based on the provided reviews, no significant strengths are readily apparent. The focus of the feedback is overwhelmingly on negative experiences.
Final Assessment:
Considering the low average rating and the consistent negative feedback regarding communication, service delays, and operational issues, the available data suggests that this business currently struggles to deliver high-quality and reliable service. The patterns across multiple reviews indicate systemic problems rather than isolated incidents. Potential customers should exercise caution and consider these factors when evaluating this business for their repair needs.
Absolute garbage. 1. Phone menu takes you to a message telling you to use their web site and then hangs up on you. 2. Submit a web form. No acknowledgement, no call back. 3. Contact Us takes you to a WhatsApp chat link. Web robot at WhatsApp answers "Sorry! I am not able to understand" to any request. I am amazed and disappointed that a company like HP would use a company this bad for its warrant support.
Be careful! Don’t repair your laptop or anything with them. I’ve been waiting for two months just to fix the keyboard. I called the call center, but no one provides updates. They reply to emails late and don’t even give correct information. The service is terrible, and I’m worried about my laptop.
I totally agree with the rest of everybody’s reviews. No one answers the emails. The phone lines currently don’t even work and when they did no one answers or picks up for over 10 minutes. I have a printer that is with them I can’t even approve or decline as I have not received an email. I have been emailing them consistently. What a disgrace I’m extremely disappointed and considering buying another printer and definitely not an HP . Even when you move from one location to another it won’t even connect to the Wi-Fi. And yes, it is 5G.. 200dhs for a printer head charge is absurd .
No one attends the call…website says they are open…and after reaching the outlet you realize they have shifted from Al Khaleej Centre…absolute unexpected when you claim that you are authorized service provider for Apple,HP…
Worst service. I have given my laptop for repair. They gave quote within 3 days. I have asked them to return back the laptop as it was expensive repair. There is no response on email. Sent multiple reminders. Call Center doesn’t pick call. They just pick and don’t speak. Delayed or no response. No way to contact them. Redington you guys should partner with parties who can value customers.
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